fix problems on DS Router [iphone]

—— Run into issues on DS Router? Get help pending when official support gets back to you!

DS router

Info:

company: Synology Inc.

: https://myds.synology.com/support/support_form.php?lang=enu

: www.synology.com

Chat with our AI-based DS router Support

🛠️ Common DS router Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Notifications do not specify which device was blocked.

Fix: Check the app settings to see if there is an option to enable detailed notifications. Sometimes, apps have settings that allow you to custom... ⇲

Blocked domain notifications are sent for manually blocked domains.

Fix: Review the notification settings in the app. There may be an option to disable notifications for manually blocked domains. If available, tur... ⇲

Settings issue

Lacks SmartWAN configuration integration.

Fix: Check if there are firmware updates available for your router. Sometimes, features like SmartWAN integration are added in updates. Access th... ⇲

Customization issue

No dark mode available.

Fix: Adjust your iPhone's display settings to reduce eye strain. Go to Settings > Display & Brightness and switch to 'Dark' mode. While this won'... ⇲

Compatibility issue

Limited advanced features accessible only via web interface.

Fix: Familiarize yourself with the web interface of your router. Make a list of the advanced features you need and access them directly through t... ⇲

Limited functionality compared to web portal.

Fix: Use the web portal for tasks that require advanced functionality. Make a habit of accessing the web portal for more complex configurations a... ⇲

Recurring issues with Apple AirPrint functionality.

Fix: Ensure that both the printer and the iPhone are connected to the same Wi-Fi network. AirPrint requires both devices to be on the same networ... ⇲

Most router functions are missing from the app.

Fix: Utilize the web interface for accessing all router functions. Make a habit of checking the web interface for any settings or features not av... ⇲

Freezing issue

DS router freezes during setup process.

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view open apps,... ⇲

Network issue

DS router does not recognize router connection.

Fix: Restart both your router and your iPhone. Unplug the router for about 10 seconds, then plug it back in. For your iPhone, press and hold the... ⇲

Constant password errors and connection drops.

Fix: Reset your router's password to something simple and try connecting again. Make sure to use a mix of letters and numbers, and avoid special... ⇲

Admin must be on the same Wi-Fi network to control settings.

Fix: Consider using a mobile hotspot to connect your phone to the router's network temporarily if you are away from home. This will allow you to... ⇲

Cannot connect to the app despite router connection.

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for the DS router app, and check for updates. OR Delete... ⇲

Search issue

Cannot search for blocked IPs.

Fix: Manually check the list of connected devices in the router's web interface. This will allow you to see which IPs are currently connected and... ⇲

Security issue

No Face ID authentication option.

Fix: Use a strong password for the app instead. While it may not be as convenient as Face ID, a strong password can enhance security. OR Keep... ⇲

Children can bypass device blocks.

Fix: Change the Wi-Fi password and ensure that only trusted devices are connected. This will prevent unauthorized access to the network. OR Se... ⇲

Installation issue

Difficulties setting up devices.

Fix: Follow the setup guide provided in the app carefully. If you encounter issues, refer to the FAQ section in the app or on the manufacturer's... ⇲

No Apple or Google sign-in options available.

Fix: Use the traditional email and password method to log in. While it may be less convenient, it is a reliable way to access your account. OR... ⇲

Missing ability to add additional login profiles.

Fix: Use a single admin account and share the login credentials with trusted users. This way, you can manage access without needing multiple prof... ⇲

Bugs issue

Inconsistent functionality for safe access controls.

Fix: Regularly check and update the safe access settings in the app. Sometimes, settings can revert or change, so it's good to verify them period... ⇲

Rewards for internet access rarely work.

Fix: Check the app for any updates or announcements regarding the rewards program. Sometimes, issues can be resolved with a simple update or by f... ⇲