fix problems on Sermo [iphone]

​

—— Run into issues on Sermo? Get help pending when official support gets back to you!

Sermo: Physician Network
Info:
company: Sermo, Inc.
: https://support.sermo.com/en/
: www.sermo.com
Chat with our AI-based Sermo Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Password reset links expire immediately

Fix: When you receive a password reset link, click it immediately and follow the instructions without delay. If the link expires, request a new o... ⇲
 
Login issue

Frequent authentication errors

Fix: Make sure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. OR Clear the app's cache... ⇲
 
Updates issue

Sermo has not been updated recently

Fix: Check the App Store for any available updates. If there are updates, install them as they may contain bug fixes and improvements. OR If n... ⇲

Lack of important features from previous versions

Fix: Explore the app thoroughly to see if the features have been relocated or renamed in the current version. OR If certain features are missi... ⇲
 
UI issue

Lacks a back button

Fix: Use the swipe gesture to go back to the previous screen. On iPhones, swiping from the left edge of the screen can often navigate back. OR... ⇲

Difficult to navigate new posts

Fix: Familiarize yourself with the layout of the app. Spend some time exploring different sections to understand how posts are organized. OR U... ⇲

Poor organization of content

Fix: Use any available sorting or filtering options to help organize the content in a way that makes it easier to find what you need. OR Consi... ⇲

Difficult survey format on mobile

Fix: If the survey format is difficult to navigate, try rotating your device to see if it improves the layout or usability. OR Consider comple... ⇲

No landscape mode support

Fix: If the app does not support landscape mode, try using it in portrait mode and adjusting your grip for better usability. OR Consider using... ⇲
 
Freezing issue

Sermo freezes and reboots unexpectedly

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. T... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. If you are on Wi-Fi, try moving closer to the router or switching to mobile data to see if it improves loadi... ⇲
 
Search issue

No search function

Fix: If the app lacks a search function, try using external search engines to find information related to the app or specific topics. OR Check... ⇲
 
Privacy issue

Horrible privacy settings

Fix: Review the app's privacy settings in the settings menu. Adjust them according to your comfort level, ensuring that you limit data sharing as... ⇲
 
Crashes issue

Sermo crashes after completing surveys

Fix: Try clearing the app's cache or reinstalling the app to see if that resolves the crashing issue after surveys. OR If the app continues to... ⇲
 
Notifications issue

No notifications for responses to comments

Fix: Check the app's notification settings to ensure that notifications for comments are enabled. Adjust settings as necessary. OR If notifica... ⇲
 
Compatibility issue

Limited integration with website

Fix: Check if there are any specific features or functions that are available on the website that you can utilize instead of the app. OR Use t... ⇲
 
Support issue

Inadequate support for account setup

Fix: Follow the app's step-by-step instructions for account setup carefully. If you encounter issues, try restarting the app and attempting the s... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
69.6%

Good experience
26.1%

Neutral
4.3%

~ from our NLP analysis of 23 combined software ratings.

 Switch to these Alternatives:
ZoomRx
New Innovations
ACGME Case Logs
MKSAP 19
MedHub
AAFP
3M Mobile Microphone
PowerChart Touch
AHA ACLS
ABFM CKSA

 Private Data Sermo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics