fix problems on Solis WiFi [iphone]

—— Run into issues on Solis WiFi? Get help pending when official support gets back to you!

Solis WiFi

Info:

company: Skyroam, Inc.

: https://support.skyroam.com/

: www.skyroam.com

Chat with our AI-based Solis WiFi Support

🛠️ Common Solis WiFi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Solis WiFi crashes frequently

Fix: 1. Update the App: Go to the App Store, search for Solis WiFi, and check if there is an update available. If so, tap 'Update' to install the... ⇲

Data status not updating

Fix: 1. Refresh the App: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲

UI issue

Solis WiFi only works in portrait mode

Fix: 1. Check Device Orientation Lock: Swipe down from the top-right corner of your iPhone to access the Control Center. Ensure that the orientat... ⇲

Audio issue

Live chat feature drops randomly

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Settings issue

Inability to manage connected devices

Fix: 1. Update the App: Ensure you have the latest version of the app installed, as updates may include new features for managing connected devic... ⇲

Network issue

Slow connection speeds

Fix: 1. Restart Your Device: A simple restart can often resolve slow connection issues. 2. Move Closer to the Router: If possible, move closer to... ⇲

Connection drops when devices are idle

Fix: 1. Adjust Device Settings: Check the settings on your connected devices to ensure they are not set to go into sleep mode or disconnect from... ⇲

Freezing issue

Intermittent video freezing

Fix: 1. Check Internet Speed: Use a speed test app to check your connection speed. If it's slow, try restarting your router or device. 2. Close B... ⇲

Location issue

Solis WiFi fails to recognize location

Fix: 1. Check Location Settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the Solis WiFi ap... ⇲

Support issue

Customer support unresponsive

Fix: 1. Use Alternative Contact Methods: If live chat is unresponsive, try reaching out via email or social media channels. 2. Check Support Hour... ⇲

Ads issue

Misleading data plan limits

Fix: 1. Review Your Plan: Check your account settings in the app to confirm your data plan details. 2. Document Usage: Keep track of your data us... ⇲

Notifications issue

Automatic renewal without clear notification

Fix: 1. Check Subscription Settings: Go to Settings > [Your Name] > Subscriptions to review your subscriptions and their renewal settings. 2. Set... ⇲

Loading issue

Difficulties in loading day passes

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection before attempting to load day passes. 2. Restart the App: Close a... ⇲

Bugs issue

Inconsistent data usage measurement

Fix: 1. Monitor Usage Manually: Keep a manual log of your data usage to compare with the app's readings. 2. Restart the App: Close and reopen the... ⇲

Glitches issue

Solis WiFi glitches during setup

Fix: 1. Restart Your Device: A restart can often resolve glitches. 2. Follow Setup Instructions Carefully: Ensure you are following the setup ins... ⇲

Compatibility issue

Limited functionality on iPad

Fix: 1. Check Compatibility: Ensure that the app is compatible with your iPad model and iOS version. 2. Use iPhone Mode: If the app is not optimi... ⇲