fix problems on MountainCU [iphone]

—— Run into issues on MountainCU ? Get help pending when official support gets back to you!

MountainCU Mobile

Info:

company: Mountain Credit Union

: https://www.mountaincu.org/

: www.mountaincu.org

Chat with our AI-based MountainCU Support

🛠️ Common MountainCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Periodic password changes cause inconvenience

Fix: To manage periodic password changes more effectively, consider using a password manager. This tool can securely store your passwords and aut... ⇲

Login issues after app update

Fix: After an app update, if you experience login issues, first try restarting your iPhone. This can clear temporary glitches. If that doesn't wo... ⇲

Bugs issue

Inaccurate balance display

Fix: If your balance is displaying inaccurately, try logging out of the app and then logging back in. This can refresh your session and update th... ⇲

Downloads issue

MountainCU requires re-download every use

Fix: If the app requires re-downloading every time you use it, check your iPhone's storage settings. Go to Settings > General > iPhone Storage an... ⇲

Support issue

Difficulty in contacting customer service

Fix: If you find it difficult to contact customer service, check the app for a 'Help' or 'Support' section. This may provide FAQs or a direct way... ⇲

Security issue

Lack of card blocking options

Fix: If the app does not provide card blocking options, check if there is an alternative method to block your card, such as through the MountainC... ⇲

Notifications issue

Alerts not functioning properly

Fix: To troubleshoot alert issues, first check your notification settings. Go to Settings > Notifications > MountainCU Mobile and ensure that not... ⇲

Compatibility issue

Upgrade not compatible with iOS 15

Fix: If the app upgrade is not compatible with iOS 15, check for any available updates for your iPhone. Go to Settings > General > Software Updat... ⇲

UI issue

Useless app functionality

Fix: If you find certain features of the app to be useless, explore the app's settings to see if there are options to customize or disable those... ⇲

New website is less user-friendly

Fix: If the new website is less user-friendly, try using a different web browser or clearing your current browser's cache and cookies. This can s... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.3%

Bad experience

2.0%

Neutral

1.7%

~ from our NLP analysis of 1,857 combined software ratings.

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Private Data MountainCU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location