fix problems on MEXC [iphone]

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—— Run into issues on MEXC? Get help pending when official support gets back to you!

MEXC: Buy Bitcoin BTC & Crypto
Info:
company: MEXC Fintech, Inc.
: https://www.mexc.com
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Notifications issue

flood of notifications

Fix: Go to the app settings and look for the notifications section. You can customize which notifications you want to receive and turn off those... ⇲

notifications cannot be silenced

Fix: Check the app's notification settings to see if there is an option to mute or silence notifications. If not, you can go to your iPhone's Set... ⇲

daily market notifications cannot be unsubscribed

Fix: Check the app settings for any options related to market notifications. If there is no option to unsubscribe, consider turning off all notif... ⇲
 
Account issue

confusing sub accounts

Fix: Take some time to familiarize yourself with the sub-account structure by reviewing the app's help section or user guide. Understanding how s... ⇲
 
Bugs issue

real-time price action malfunctions

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. If the problem continues, try clea... ⇲

inaccurate price action and P&L

Fix: Double-check the price data against other reliable sources, such as financial news websites or other trading platforms, to confirm the accur... ⇲

manipulated pricing

Fix: To mitigate the risk of manipulated pricing, consider using limit orders instead of market orders. This allows you to set a specific price a... ⇲
 
Loading issue

slow data loading

Fix: Check your internet connection to ensure it is stable and fast. If you are on Wi-Fi, try moving closer to the router or switching to mobile... ⇲
 
UI issue

pop-ups interfere with trades

Fix: Look for an option in the app settings to disable or limit pop-ups. This may help reduce interruptions during trading. OR If pop-ups cann... ⇲
 
Gameplay issue

lack of stop loss functionality

Fix: If the app does not support stop loss orders, consider using a different trading platform that offers this feature. Research platforms that... ⇲
 
Updates issue

removal of products without notice

Fix: Regularly check the app for updates or announcements regarding product availability. This can help you stay informed about any changes that... ⇲
 
Freezing issue

MEXC freezes

Fix: If the app freezes, try force-closing it by swiping up from the bottom of the screen and swiping the MEXC app off the screen. Then, reopen t... ⇲
 
Support issue

customer support unresponsive to issues

Fix: Check the app for any FAQs or help sections that may address your issues. Many common problems have documented solutions that can be found w... ⇲
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 what users are saying
Good experience
84.5%

Bad experience
13.3%

Neutral
2.2%

~ from our NLP analysis of 1,520 combined software ratings.

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 Private Data MEXC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Usage Data
    • Diagnostics