fix problems on Columbia Gas [iphone]

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—— Run into issues on Columbia Gas? Get help pending when official support gets back to you!

Columbia Gas
Info:
company: Smart Energy Systems LLC
: https://www.columbiagas.com/apphelp
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Account issue

Difficulties changing email address or phone number

Fix: 1. Access account settings: Open the Columbia Gas app and navigate to your account settings. Look for the option to update your email or pho... ⇲

Account not recognized despite charges

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh your session and recognize your account.... ⇲
 
Bugs issue

Inaccurate billing information displayed

Fix: 1. Refresh the app: Pull down on the billing page to refresh the data. This can sometimes correct display issues. 2. Check for updates: Ens... ⇲
 
Login issue

Columbia Gas frequently logs users out

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix logout issues. 2. Clear app cache: Go to i... ⇲
 
Network issue

Service temporarily unavailable errors

Fix: 1. Check internet connection: Ensure that your device is connected to a stable internet connection, either Wi-Fi or cellular data. 2. Wait... ⇲
 
Payments issue

Default payment date incorrect

Fix: 1. Check payment settings: Go to the payment settings in the app and verify if there is an option to set or change the default payment date.... ⇲

Fees for using app to pay bills

Fix: 1. Review payment options: Check if there are alternative payment methods available that do not incur fees, such as bank transfers. 2. Set... ⇲

Limited payment options available

Fix: 1. Explore all payment methods: Check the payment section of the app to see if there are any additional options available that you may not h... ⇲

Columbia Gas does not support credit card payments easily

Fix: 1. Check payment settings: Ensure that you have entered your credit card information correctly in the payment settings. 2. Try a different... ⇲
 
Storage issue

Cannot save bills in app

Fix: 1. Check app settings: Look for any settings related to saving or downloading bills within the app. 2. Take screenshots: As a workaround, t... ⇲
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 what users are saying
Good experience
96.0%

Neutral
2.3%

Bad experience
1.8%

~ from our NLP analysis of 39,676 combined software ratings.

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 Private Data Columbia Gas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics