fix problems on HealtheLife [iphone]

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—— Run into issues on HealtheLife? Get help pending when official support gets back to you!

HealtheLife
Info:
company: Cerner Corporation
: https://cerner.com
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Security issue

Touch ID no longer works

Fix: Go to Settings > Touch ID & Passcode. Ensure that 'iPhone Unlock' and 'App Store' are enabled for Touch ID. If HealtheLife is not listed, yo... ⇲

Biometric sign-in frequently turns off

Fix: Go to Settings > Touch ID & Passcode and ensure that the options for 'iPhone Unlock' and 'App Store' are enabled. Re-enable them if necessar... ⇲
 
Login issue

Requires multiple login screens

Fix: Check if you have the latest version of HealtheLife installed. Go to the App Store, tap on your profile icon, and scroll to see if an update... ⇲

Constantly logs out

Fix: Check if your app is up to date. Go to the App Store and see if there is an update available for HealtheLife. Updating can fix bugs that cau... ⇲

Error messages during login

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' option to res... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Explore the app settings to see if there are any features that can be enabled or adjusted to enhance functionality. Sometimes, features are... ⇲

No integration with other health services

Fix: Check the app settings to see if there are any options to link or integrate with other health services. Sometimes, these features are hidden... ⇲
 
Customization issue

Lacks Dark Mode

Fix: Check if your iPhone is set to Dark Mode. Go to Settings > Display & Brightness and select 'Dark'. This may not change the app, but it can h... ⇲
 
UI issue

Cannot find Log Out option

Fix: Look for the log out option in the app's settings menu. It may be under 'Account', 'Profile', or 'Settings'. If you cannot find it, try swip... ⇲

Glitchy UI

Fix: Try closing the app completely and reopening it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on t... ⇲

Does not support landscape mode

Fix: Check if there is an option in the app settings to enable landscape mode. If not, the app may not support it natively. OR Use the app in... ⇲

Difficult navigation

Fix: Familiarize yourself with the app layout by exploring each section. Look for a help or tutorial section within the app that may guide you th... ⇲

Small writing

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase text size. Thi... ⇲

Poor design and implementation

Fix: Explore the app's settings to see if there are any customization options that can improve your experience, such as changing themes or layout... ⇲
 
Features issue

Limited communication features

Fix: Check the app's settings to see if there are any communication features that can be enabled or adjusted. Sometimes, features are hidden in m... ⇲
 
Messages issue

Error messages when sending messages

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the issue per... ⇲

Cannot print or forward messages

Fix: Take a screenshot of the message and print the screenshot from your Photos app. This is a workaround for printing messages. OR Copy the t... ⇲
 
Glitches issue

Add to Calendar option is glitchy

Fix: Ensure that your calendar app is properly synced with your iPhone. Go to Settings > Calendar and check your accounts to ensure they are conn... ⇲
 
Crashes issue

HealtheLife crashes when using certain features

Fix: Close the app and restart your iPhone. This can help clear temporary glitches that may cause crashes. OR Check for updates in the App Sto... ⇲
 
Uploads issue

Cannot upload photos

Fix: Check the app permissions by going to Settings > Privacy > Photos and ensure that HealtheLife has permission to access your photos. OR Tr... ⇲
 
Account issue

Cannot add multiple users

Fix: Check the app settings to see if there is an option to add users or manage accounts. If not, the app may not support multiple users natively... ⇲
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 what users are saying
Bad experience
67.6%

Good experience
24.4%

Neutral
7.9%

~ from our NLP analysis of 667 combined software ratings.

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 Private Data HealtheLife collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location