fix problems on NowClinic [iphone]

—— Run into issues on NowClinic? Get help pending when official support gets back to you!

NowClinic

Info:

company: Health Plan of Nevada, Inc.

: http://www.americanwell.com/mobileappsupport/

Chat with our AI-based NowClinic Support

🛠️ Common NowClinic Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NowClinic freezes while waiting

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the NowClinic app... ⇲

No history of calls or consultations

Fix: 1. Check if the app has a 'Profile' or 'Account' section where you can view your past consultations. 2. If not, consider keeping a personal... ⇲

Notifications issue

No email follow-up or confirmation

Fix: 1. Check your spam or junk email folder to ensure that confirmation emails are not being filtered there. 2. Ensure that the email address li... ⇲

Slow issue

Long wait times

Fix: 1. Try accessing the app during off-peak hours, such as early morning or late evening, to reduce wait times. 2. If possible, schedule appoin... ⇲

Video issue

Video connection issues

Fix: 1. Ensure you have a stable internet connection by switching to Wi-Fi if available or moving closer to your router. 2. Close any other apps... ⇲

Bugs issue

NowClinic kicks users out of line

Fix: 1. Ensure that your app is updated to the latest version to avoid bugs. 2. Avoid switching apps or using your phone for other tasks while wa... ⇲

Compatibility issue

Limited pharmacy options

Fix: 1. Check the app for any updates that may include new pharmacy partnerships. 2. Use the app's search feature to find pharmacies that may not... ⇲

Settings issue

Cannot update personal information

Fix: 1. Go to the account settings in the app and look for an 'Edit Profile' or 'Update Information' option. 2. If the option is not available, t... ⇲

Messaging feature can be disabled

Fix: 1. Check the app settings to see if there is an option to enable messaging. 2. Ensure that you have the latest version of the app, as update... ⇲

UI issue

Difficult to navigate pharmacy list

Fix: 1. Use the search function within the pharmacy list to find specific pharmacies more easily. 2. Familiarize yourself with the layout of the... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

99.3%

Neutral

0.4%

Bad experience

0.3%

~ from our NLP analysis of 28,129 combined software ratings.

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Private Data NowClinic collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics