fix problems on LucidID [iphone]

—— Run into issues on LucidID? Get help pending when official support gets back to you!

LucidID - Scan, Learn, Earn

Info:

company: Lucid Green, Inc.

: https://help.lucidgreen.io

: lucidgreen.io

Chat with our AI-based LucidID Support

🛠️ Common LucidID Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires phone number instead of email

Fix: If you prefer not to use your personal phone number, consider using a secondary phone number service like Google Voice or a similar app that... ⇲

No password entry during account creation

Fix: Since the app does not allow for password creation, ensure that you use a secure phone number that you can access. If you are concerned abou... ⇲

Notifications issue

Notifications not prompted correctly

Fix: Check your phone's notification settings for the LucidID app. Go to Settings > Notifications > LucidID and ensure that notifications are ena... ⇲

Camera issue

Camera does not focus for ID scanning

Fix: Ensure that your camera lens is clean and free from obstructions. Use a microfiber cloth to gently clean the lens. Additionally, make sure y... ⇲

QR code scanning fails

Fix: Make sure that the QR code is well-lit and not damaged. Try to hold your phone steady and at a proper distance from the QR code. If the app... ⇲

Camera feature does not zoom

Fix: If the camera does not have a zoom feature, try moving closer to the ID or object you are scanning. This can help capture a clearer image wi... ⇲

Login issues with saved points

Fix: If you are having trouble logging in and accessing your saved points, try resetting your app data. Go to Settings > General > iPhone Storage... ⇲

Registration issue

Cell number verification fails

Fix: If you are not receiving the verification code, check if your phone has a good signal and is not in airplane mode. Also, ensure that you hav... ⇲

Customization issue

No option to redeem points locally

Fix: Check the app for any updates or announcements regarding local redemption options. Sometimes, features are rolled out gradually, and local o... ⇲

Bugs issue

Points not awarded after scanning

Fix: Ensure that you are following all the steps required for the scanning process. Sometimes, missing a step can result in points not being awar... ⇲

Reward points not received after redemption

Fix: If you have not received your reward points after redemption, check the app for any notifications or updates regarding the status of your re... ⇲

Installation issue

LucidID deleted due to functionality issues

Fix: If you have deleted the app due to issues, consider reinstalling it and checking for any updates that may have fixed previous bugs. After re... ⇲

Support issue

Unprofessional customer service experience

Fix: If you encounter unprofessional customer service, document your interactions and try reaching out again with a clear and concise message out... ⇲

Ads issue

False advertising regarding rewards

Fix: Review the app's terms and conditions regarding rewards to ensure you understand the requirements. If you believe there is a discrepancy, do... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Neutral

2.0%

Bad experience

1.5%

~ from our NLP analysis of 2,403 combined software ratings.

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Private Data LucidID collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics