fix problems on Spruce [iphone]

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—— Run into issues on Spruce? Get help pending when official support gets back to you!

Spruce: Cleaning & Chores
Info:
company: Spruce Services, Inc.
: https://getspruce.com
: getspruce.com
Chat with our AI-based Spruce Support
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Settings issue

No communication preferences in app

Fix: 1. Check app settings: Open the Spruce app and navigate to the settings or profile section. Look for any options related to notifications or... ⇲

Lack of clarity on service details

Fix: 1. Review service descriptions: Before booking, carefully read the service descriptions provided in the app. If details are unclear, reach o... ⇲
 
Bugs issue

Inconsistent service quality

Fix: 1. Provide feedback: After each service, take a moment to provide feedback through the app or via email. This can help the service improve a... ⇲

Failure to complete requested tasks

Fix: 1. Clearly outline tasks: Before the service begins, provide a clear list of tasks you want completed. This can help the cleaner understand... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use multiple contact methods: If you are not receiving timely responses via email, try reaching out through any available chat feature in... ⇲

Inadequate follow-up after complaints

Fix: 1. Follow up: If you have not received a response to your complaint, send a follow-up message referencing your previous communication. Be po... ⇲
 
Notifications issue

Late arrivals without notice

Fix: 1. Set reminders: If you have a scheduled service, set a reminder for yourself to check the app for any updates on the service status. This... ⇲

Poor communication regarding service status

Fix: 1. Enable notifications: Make sure that notifications for the Spruce app are enabled in your iPhone settings. Go to Settings > Notifications... ⇲
 
Cancellations issue

Cancellation of services at last minute

Fix: 1. Confirm appointments: A day before your scheduled service, check the app to confirm that the appointment is still active. If you notice a... ⇲
 
Customization issue

Inability to edit pet profiles easily

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include improved features for editing profiles... ⇲
 
Payments issue

No refund policy for unsatisfactory services

Fix: 1. Document your experience: If you are unsatisfied with a service, take photos and notes about what was not completed to your satisfaction.... ⇲
 
Scheduling issue

Inaccurate appointment scheduling

Fix: 1. Double-check your entries: When scheduling an appointment, ensure that you have entered the correct date and time. Review your calendar s... ⇲
 
Service issue

Rushed cleaning services

Fix: 1. Communicate your needs: Before the service begins, clearly communicate your expectations and any specific areas you want the cleaner to f... ⇲
 
Security issue

Unidentified staff members during service

Fix: 1. Request identification: When the cleaner arrives, politely ask for identification or a company badge. This can help ensure that you feel... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
5.9%

Neutral
0.5%

~ from our NLP analysis of 4,040 combined software ratings.

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 Private Data Spruce collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics