fix problems on Moemate [iphone]

—— Run into issues on Moemate? Get help pending when official support gets back to you!

Moemate: Character AI Chat

Info:

company: Webaverse, Inc.

: https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=webaverse.zendesk.com

Chat with our AI-based Moemate Support

🛠️ Common Moemate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

messages not sending

Fix: 1. Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. You can do this by opening a... ⇲

glitched character list

Fix: 1. Refresh the character list: Try pulling down on the character list screen to refresh it. This can help load the characters properly. 2. R... ⇲

Search issue

search function not working

Fix: 1. Check for updates: Ensure that you have the latest version of Moemate installed. Go to the App Store and check for updates. 2. Restart th... ⇲

UI issue

energy bar not displaying

Fix: 1. Restart the app: Close Moemate completely and reopen it. This can often resolve display issues. 2. Check for updates: Make sure you are u... ⇲

difficult to read text on screen

Fix: 1. Adjust text size: Go to your iPhone settings, select Display & Brightness, and adjust the text size or enable bold text to improve readab... ⇲

Messages issue

limited message sending

Fix: 1. Review energy limits: Check if you are running low on energy, as this may limit your ability to send messages. You can wait for energy to... ⇲

conversations disappearing

Fix: 1. Check for updates: Ensure you have the latest version of Moemate installed, as updates may fix bugs related to disappearing conversations... ⇲

blank messages from AI

Fix: 1. Restart the app: Close Moemate completely and reopen it to see if the issue resolves itself. 2. Check for updates: Ensure you are using t... ⇲

Crashes issue

Moemate crashes

Fix: 1. Update the app: Go to the App Store and check for any updates for Moemate. Developers often release updates to fix crashes and bugs. 2. R... ⇲

Payments issue

paywall for features

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app. Sometimes, there are enough free functionalities... ⇲

Bugs issue

bots forget context

Fix: 1. Provide context: When starting a new conversation, remind the bot of previous interactions to help it maintain context. 2. Restart the ap... ⇲

bots narrate user actions

Fix: 1. Check settings: Look for any settings within the app that may control narration or voice features. Adjust these settings to reduce or eli... ⇲

Updates issue

missing characters after update

Fix: 1. Restart the app: Close Moemate completely and reopen it to see if the characters reappear. 2. Check for updates: Ensure you have the late... ⇲

Network issue

server issues

Fix: 1. Check server status: Look for any announcements from Moemate regarding server maintenance or outages. This information may be available o... ⇲

Gameplay issue

energy system limits interactions

Fix: 1. Monitor energy usage: Keep track of how much energy you are using and plan your interactions accordingly to maximize your experience. 2.... ⇲

Loading issue

Moemate not loading

Fix: 1. Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. If the connection is weak, tr... ⇲