fix problems on Dualgram [iphone]

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—— Run into issues on Dualgram? Get help pending when official support gets back to you!

Dualgram
Info:
company: Just2us Pte Ltd
: https://dualgram.com/faq/#contact
: dualgram.com
Chat with our AI-based Dualgram Support
   Hello! How can I assist you?  

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Crashes issue

Dualgram crashes when recording

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. 2... ⇲
 
Audio issue

audio recording issues

Fix: 1. Check your microphone settings. Go to Settings > Privacy > Microphone and ensure Dualgram has permission to access the microphone. 2. Te... ⇲

mic quality is poor

Fix: 1. Check if the microphone is obstructed or dirty. Clean the microphone area gently with a soft, dry cloth. 2. Test the microphone with ano... ⇲
 
Syncing issue

audio un-syncs after a few moments

Fix: 1. Ensure that you are not running other resource-intensive apps while recording, as this can cause lag. Close unnecessary apps. 2. Check y... ⇲
 
Slow issue

laggy videos

Fix: 1. Ensure your iPhone has sufficient storage space. Go to Settings > General > iPhone Storage and delete unnecessary files or apps. 2. Clos... ⇲
 
Video issue

video quality limited to 1080p

Fix: 1. Check the app settings to see if there is an option to change the video resolution. If available, select a higher resolution. 2. Ensure... ⇲
 
Camera issue

inability to change focus

Fix: 1. Check if the app has a manual focus option in the settings. If available, enable it. 2. Tap on the area of the screen where you want to... ⇲
 
Payments issue

pro version does not unlock

Fix: 1. Ensure you are logged into the same Apple ID that you used to purchase the pro version. Go to Settings > [your name] to check. 2. Restar... ⇲

separate files require additional fee

Fix: 1. Review the app's pricing structure in the settings or help section to understand what features are included in your current plan. 2. If... ⇲
 
Screen issue

Dualgram is pitch black on launch

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-tapping the Home button) and swiping up on the Dualgram app. T... ⇲
 
Compatibility issue

Dualgram does not support high resolution in multi cam mode

Fix: 1. Check the app settings to see if there is an option to enable higher resolutions in multi-cam mode. 2. Ensure your iPhone model supports... ⇲
 
Bugs issue

Dualgram reduces fps falsely claiming device overload

Fix: 1. Close all other applications running in the background to free up resources. 2. Restart your iPhone to clear any temporary glitches. 3.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.2%

Bad experience
4.8%

Neutral
3.0%

~ from our NLP analysis of 1,647 combined software ratings.

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 Private Data Dualgram collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. PRO (1 year): $8.99 Get PRO features for 1 year
  2. Unlock PRO: $29.99 Get PRO features, watermark free, ads free