Fix Dualgram errors on iphone

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14 problems reported in the past 24 hours

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Syncing
audio un-syncs after a few moments

🛠️ 1. Ensure that you are not running other resource-intensive apps while recording, as this can cause... show fix »
 
Slow
laggy videos

🛠️ 1. Ensure your iPhone has sufficient storage space. Go to Settings > General > iPhone Storage and de... show fix »
 
Video
video quality limited to 1080p

🛠️ 1. Check the app settings to see if there is an option to change the video resolution. If available,... show fix »
 
Camera
inability to change focus

🛠️ 1. Check if the app has a manual focus option in the settings. If available, enable it. 2. Tap on t... show fix »
 
Audio
mic quality is poor

🛠️ 1. Check if the microphone is obstructed or dirty. Clean the microphone area gently with a soft, dry... show fix »
 
Compatibility
app does not work on certain iPhone models

🛠️ 1. Check the app's compatibility requirements in the App Store. Ensure your iPhone model meets these... show fix »
app does not support high resolution in multi cam mode

🛠️ 1. Check the app settings to see if there is an option to enable higher resolutions in multi-cam mod... show fix »
 
Payments
pro version does not unlock

🛠️ 1. Ensure you are logged into the same Apple ID that you used to purchase the pro version. Go to Set... show fix »
separate files require additional fee

🛠️ 1. Review the app's pricing structure in the settings or help section to understand what features ar... show fix »
 
Support
no response from customer service

🛠️ 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forum... show fix »
 
Screen
app is pitch black on launch

🛠️ 1. Force close the app by swiping up from the bottom of the screen (or double-tapping the Home butto... show fix »
 
Bugs
app reduces fps falsely claiming device overload

🛠️ 1. Close all other applications running in the background to free up resources. 2. Restart your iPh... show fix »
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 Contact Support
Developer:
Just2us Pte Ltd
Email:
  https://dualgram.com/faq/#contact
Website:
🌐 dualgram.com
Terms/Privacy:
⚔️ https://dualgram.com/privacy
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 Private Data Dualgram collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
92.2%

Negative experience
4.8%

Neutral
3.0%

~ from our NLP analysis of 1,647 combined software ratings.
  Cost of Subscriptions
  1. PRO (1 year): $8.99 Get PRO features for 1 year
  2. Unlock PRO: $29.99 Get PRO features, watermark free, ads free