fix problems on LTS Connect [iphone]

—— Run into issues on LTS Connect? Get help pending when official support gets back to you!

LTS Connect

Info:

company: LT Security Inc.

: http://www.ltsecurityinc.com

Chat with our AI-based LTS Connect Support

🛠️ Common LTS Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LTS Connect closes unexpectedly

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲

Camera positions cannot be changed easily

Fix: 1. Access the camera settings: Open the LTS Connect app, navigate to the camera settings, and look for an option to adjust camera positions.... ⇲

Video issue

Playback ribbon snaps to different times

Fix: 1. Use the playback controls carefully: When you are watching a video, try to use the playback controls (play, pause, rewind) gently to avoi... ⇲

Fast forward feature is unreliable

Fix: 1. Ensure a stable internet connection: Check your WiFi or mobile data connection to ensure it is stable, as a poor connection can affect pl... ⇲

Playback does not show latest view

Fix: 1. Refresh the feed: Try pulling down on the screen in the playback section to refresh the video feed and see if the latest view appears. 2.... ⇲

LTS Connect does not allow speed up of video

Fix: 1. Check playback settings: While watching a video, look for playback speed options in the settings or playback controls. If available, sele... ⇲

UI issue

Black boxes when accessing on PC

Fix: 1. Clear browser cache: If you are accessing LTS Connect via a web browser, clear your browser's cache and cookies. This can often resolve d... ⇲

LTS Connect has usability issues

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app to understand its layout and features. Look for a help or tuto... ⇲

Confusing interface after update

Fix: 1. Explore the new layout: Take some time to navigate through the updated interface to familiarize yourself with the changes. Look for a hel... ⇲

Network issue

Camera frequently shows offline

Fix: 1. Check WiFi connection: Ensure that your camera is connected to a stable WiFi network. You may need to reboot your router or move the came... ⇲

Connection issues with WiFi devices

Fix: 1. Restart your router: Unplug your router, wait for about 30 seconds, and plug it back in. This can resolve connectivity issues. 2. Check d... ⇲

LTS Connect fails to connect to doorbell

Fix: 1. Check WiFi connection: Ensure that your doorbell is connected to a stable WiFi network. You may need to reboot your router or move the do... ⇲

Inconsistent live streaming duration

Fix: 1. Check your internet connection: Ensure that you have a stable and strong internet connection, as fluctuations can affect live streaming q... ⇲

Notifications issue

Notifications disrupt viewing

Fix: 1. Adjust notification settings: Go to your iPhone Settings > Notifications > LTS Connect and customize the notification settings. You can t... ⇲

Playback option for line cross notifications removed

Fix: 1. Check app settings: Go to the app settings and look for any options related to notifications or playback settings. There may be a toggle... ⇲

Screen issue

Full screen playback not available

Fix: 1. Check for full screen option: While playing a video, look for a full screen icon (usually a square or arrows) in the playback controls. T... ⇲

Syncing issue

Timestamp does not sync across cameras

Fix: 1. Check camera settings: Open the app and go to each camera's settings to ensure that the timestamp settings are correctly configured and s... ⇲

Battery issue

Battery drain after update

Fix: 1. Check background app refresh: Go to Settings > General > Background App Refresh and disable it for LTS Connect to save battery life. 2. R... ⇲

Loading issue

Loading time is slow

Fix: 1. Check internet speed: Use a speed test app to check your internet connection speed. If it is slow, consider resetting your router or cont... ⇲

Installation issue

Cannot reinstall app due to country selection issue

Fix: 1. Change App Store country: Go to Settings > [your name] > Media & Purchases > View Account > Country/Region. Change your country to the on... ⇲