fix problems on EGovPH [iphone]

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—— Run into issues on EGovPH? Get help pending when official support gets back to you!

eGovPH
Info:
company: DICT eGovernment
: https://e.gov.ph
Chat with our AI-based eGovPH Support
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Account issue

Inconsistent account access

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > eGovPH > Offload App. This will remove the app but keep its document... ⇲

KYC verification process lacks options to redo

Fix: Check if there is an option to edit or resubmit your KYC information within the app. If not, try logging out and logging back in to see if t... ⇲

Inability to check certain government accounts

Fix: Ensure that you have the correct permissions and that your account is fully verified. Sometimes, certain features are only available to full... ⇲
 
Support issue

Slow response from chat support

Fix: Try using the app during off-peak hours when support may be less busy. This can sometimes lead to faster response times. OR If chat suppo... ⇲
 
Login issue

eGovPH sometimes logs out unexpectedly

Fix: Check for any app updates in the App Store. Keeping the app updated can resolve bugs that may cause unexpected logouts. OR Ensure that yo... ⇲
 
Registration issue

Mobile number registration issues

Fix: Double-check that the mobile number is entered correctly, including the country code. Ensure that there are no extra spaces or characters.... ⇲
 
Customization issue

Limited options for dual citizens

Fix: Review the app's settings to see if there are any options for dual citizenship that may not be immediately visible. Sometimes these options... ⇲

No option to declare round trip flights in one declaration

Fix: Check if the app allows for multiple entries in the flight declaration section. If it does, enter the outbound and return flights separately... ⇲
 
Slow issue

eGovPH performance can be slow

Fix: Close any unnecessary background apps to free up memory. Double-click the home button (or swipe up from the bottom on newer iPhones) and swi... ⇲
 
Camera issue

Picture taking instructions are unclear

Fix: Look for any tutorial or help section within the app that may provide clearer instructions on how to take pictures for verification. OR E... ⇲
 
Audio issue

Lack of audio instructions for verification

Fix: Use the iPhone's accessibility features to enable audio descriptions. Go to Settings > Accessibility > Spoken Content and turn on Speak Scre... ⇲
 
Compatibility issue

Need for more establishments to accept digital IDs

Fix: Keep an eye on updates from the app regarding new partnerships or establishments that accept digital IDs. This information may be shared in... ⇲
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 what users are saying
Good experience
88.7%

Bad experience
7.5%

Neutral
3.8%

~ from our NLP analysis of 1,010 combined software ratings.

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 Private Data eGovPH collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics