—— Run into issues on Mercantil Banco? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Go to your iPhone's Settings, scroll down and select 'Mercantil Banco'. Ensure that 'Allow Notifications' is turned on. Check the notificati... ⇲
Fix: Ensure that your device's Face ID or Touch ID is set up correctly. Go to Settings > Face ID & Passcode or Touch ID & Passcode and make sure... ⇲
Fix: Check if the app has an option to remember your login credentials. If available, enable this feature after logging in. OR If the app does... ⇲
Fix: Check if there is an option in the app settings to remember your device for future logins, which may reduce the need for SMS codes. OR If... ⇲
Fix: Ensure that you have enabled the option to save your credentials in the app settings after logging in with Face ID. OR If the app does no... ⇲
Fix: Look for a 'Remember Me' option on the login screen and enable it if available. OR If this option is not present, consider using a passwo... ⇲
Fix: Provide feedback within the app if possible, but also consider using a password manager to streamline the login process. OR If the login... ⇲
Fix: Check the App Store for any available updates. If the app is already updated, try deleting the app and reinstalling it to clear any update p... ⇲
Fix: If you experience issues after an update, consider uninstalling the app and reinstalling the previous version if possible. OR Monitor the... ⇲
Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if the issue... ⇲
Fix: Check the app settings for any options related to contactless features. If available, enable quick access options. OR If no such options... ⇲
Fix: Try logging out of the app and then logging back in to refresh your device registration status. OR If the issue continues, uninstall the... ⇲
Fix: Log out of the app and log back in to refresh your registration status. OR If the problem persists, uninstall and reinstall the app to re... ⇲
Fix: Ensure that you are using the same device and account consistently to avoid re-registration prompts. OR If re-registration is unavoidable... ⇲
Fix: Before changing your password, ensure you have noted down your current credentials. Follow the app's instructions for changing your password... ⇲
Fix: Check your internet connection to ensure it is stable. Switch between Wi-Fi and mobile data to see if the issue persists. OR If the app c... ⇲
Fix: Check your device's internet connection by opening a web browser. If the connection is stable, try restarting the app. OR If the app stil... ⇲
Fix: Force close the app and restart it. If the issue continues, restart your iPhone to clear any temporary issues. OR Ensure your iPhone's so... ⇲
Fix: Check if there is a pull-to-refresh feature on the balance screen. If not, try navigating away from the balance page and returning to see if... ⇲
Fix: Clear the app's cache if possible, or log out and log back in to refresh the authentication process. OR If the issue persists, consider u... ⇲
Fix: Ensure that your app is updated to the latest version. Check the App Store for updates. OR If the app continues to function inconsistentl... ⇲
Fix: Check your internet connection and ensure that the app is updated. If the issue persists, try logging out and back in. OR If you cannot a... ⇲
Fix: Close any background apps that may be using resources. Restart your device to improve performance. OR If the app remains slow, consider u... ⇲
Fix: If the new version is causing issues, check for any available updates that may fix bugs or problems. OR If the app is unusable, consider... ⇲