fix problems on Truist [iphone]

​

—— Run into issues on Truist ? Get help pending when official support gets back to you!

Truist Mobile
Info:
company: Truist Financial Corporation
: https://www.truist.com/banking-with-us/digital-banking/upgrade
Chat with our AI-based Truist Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Mobile deposit feature unreliable

Fix: 1. Ensure Good Lighting: When taking pictures of your checks, ensure you are in a well-lit area to improve image quality. Avoid shadows and... ⇲

Inaccurate transaction history

Fix: 1. Refresh the App: Pull down on the transaction history screen to refresh the data. This can help update any discrepancies. 2. Log Out and... ⇲

Inconsistent app functionality

Fix: 1. Update the App: Ensure you have the latest version of the app installed, as updates can fix bugs that cause inconsistent functionality. 2... ⇲

Error messages during transactions

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Inability to override deposit errors

Fix: 1. Double-Check Deposit Requirements: Ensure that the check you are trying to deposit meets all the app's requirements (e.g., size, type, et... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on the T... ⇲
 
Updates issue

Missing features from previous apps

Fix: 1. Explore the App: Take time to explore the app thoroughly. Some features may be located in different areas than in previous versions. 2. C... ⇲

Lack of timely updates

Fix: 1. Enable Automatic Updates: Go to Settings > App Store and enable 'App Updates' to ensure you receive updates as soon as they are available... ⇲
 
Login issue

Difficulties with biometric login

Fix: 1. Re-enable Biometric Login: Go to Settings > Truist Mobile and ensure that Face ID or Touch ID is enabled. If it is already enabled, try d... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-App Support: Check if the app has a support or help section that may provide quicker answers to common issues. 2. Utilize Online R... ⇲

Long wait times for support

Fix: 1. Use Self-Service Options: Check the app or website for self-service options that may help you resolve your issue without waiting for supp... ⇲
 
Account issue

Limited access to account information

Fix: 1. Check App Permissions: Go to Settings > Privacy > Location Services and ensure Truist Mobile has the necessary permissions to access your... ⇲
 
UI issue

Unintuitive user interface

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. This can help you find... ⇲

Confusing navigation

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. This can help you find... ⇲
 
Network issue

Frequent service unavailability

Fix: 1. Check for Outages: Visit the Truist website or social media pages to see if there are any reported outages or maintenance updates that ma... ⇲
 
Loading issue

Excessive loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if loading times i... ⇲
 
Customization issue

Dark color scheme hard to read

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the brightness or switch to a lighter color scheme if available... ⇲
 
Compatibility issue

Inability to access accounts on certain devices

Fix: 1. Check Device Compatibility: Ensure that your device meets the app's compatibility requirements. Check the App Store for any listed requir... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.9%

Bad experience
2.3%

Neutral
1.8%

~ from our NLP analysis of 856,184 combined software ratings.

 Switch to these Alternatives:
Spruce – Mobile banking
TrustBank
Lili - Small Business Finances
Aspiration - Mobile Banking
Coinme: Buy Bitcoin & Dogecoin
myNCDMV
Found: Business Banking
Novo - Small Business Checking
Betterment Invest & Save Money
STRIKE: BITCOIN

 Private Data Truist collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics