fix problems on GroundPad [iphone]

—— Run into issues on GroundPad? Get help pending when official support gets back to you!

GroundPad

Info:

company: GroundWidgets

: http://www.groundwidgets.com

Chat with our AI-based GroundPad Support

🛠️ Common GroundPad Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

GroundPad lags occasionally

Fix: 1. Close Background Apps: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open ap... ⇲

Automatic logout after a certain period

Fix: 1. Check App Settings: Open GroundPad and navigate to the settings menu. Look for any options related to session timeouts or automatic logou... ⇲

Security issue

No verification for contact with clients

Fix: 1. Use In-App Messaging: If GroundPad has an in-app messaging feature, use it to communicate with clients instead of external methods. This... ⇲

Compatibility issue

Can only accept jobs on iPhone 15

Fix: 1. Check Compatibility: Ensure your device meets the minimum requirements for the app. If you are using an older iPhone, consider upgrading... ⇲

Bugs issue

Job does not clear after completion

Fix: 1. Refresh the App: After completing a job, try closing and reopening the app to see if the job clears from your active list. 2. Log Out and... ⇲

Difficulties in order reconciliation

Fix: 1. Keep Detailed Records: Maintain a manual log of all orders and their details to help with reconciliation later. 2. Use Spreadsheets: Cons... ⇲

UI issue

No reject button for job offers

Fix: 1. Use Alternative Communication: If you cannot reject a job offer through the app, consider sending a message to the client or dispatcher t... ⇲

Unable to review rates or gratuity until ride is over

Fix: 1. Take Notes: During the ride, jot down any rates or gratuity information you want to remember for later review. 2. Check After Completion:... ⇲

Audio issue

GroundPad interrupts during active runs

Fix: 1. Disable Notifications: Go to Settings > Notifications and turn off notifications for GroundPad to prevent interruptions during active run... ⇲

Support issue

No tutorial available

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its features and functions. 2. Online Resources... ⇲

Battery issue

Constant battery drain

Fix: 1. Limit Background Activity: Go to Settings > General > Background App Refresh and disable it for GroundPad to save battery life. 2. Reduce... ⇲

Freezing issue

Frequent freezing and hanging

Fix: 1. Restart Your Device: A simple restart can often resolve freezing issues. Hold down the power button and slide to power off, then turn it... ⇲

Network issue

Missed dispatching trip allocation

Fix: 1. Enable Location Services: Ensure that location services are enabled for GroundPad. Go to Settings > Privacy > Location Services and set i... ⇲

Disconnects users without warning

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

41.7%

Neutral

33.3%

Bad experience

25.0%

~ from our NLP analysis of 12 combined software ratings.

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Private Data GroundPad collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics