fix problems on Spot On [iphone]

—— Run into issues on Spot On? Get help pending when official support gets back to you!

Spot On - MSU Parking

Info:

company: MICHIGAN STATE UNIVERSITY

: https://www.passportparking.com/support/

Chat with our AI-based Spot On Support

🛠️ Common Spot On Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires a convenience fee

Fix: Check the app's terms of service or FAQ section to understand the fee structure. If you find the fee unacceptable, consider using alternativ... ⇲

Limits payment to one hour

Fix: Plan your parking duration in advance. If you need to park for longer than one hour, consider using the app to pay for multiple consecutive... ⇲

Payments issue

Spot On loads funds without warning

Fix: Regularly check your account balance within the app to monitor when funds are low. Set a personal reminder to add funds before they run out... ⇲

Cannot pay at meters anymore

Fix: Use the app exclusively for parking payments and familiarize yourself with the locations of meters that still accept cash or card payments a... ⇲

Unclear weekend rates

Fix: Check the app for any specific sections regarding weekend rates or consult the parking authority's website for detailed information on weeke... ⇲

No app payment option at certain meters

Fix: Identify which meters do not accept app payments and plan to use cash or card at those locations. Keep a list of these meters for future ref... ⇲

Paid but still received a ticket

Fix: Take a photo of your payment confirmation and the ticket. If you believe the ticket was issued in error, follow the local process for contes... ⇲

Location issue

Location services fail to detect parking

Fix: Ensure that location services are enabled for the app. Go to your iPhone's Settings > Privacy > Location Services, and make sure Spot On is... ⇲

Incorrect zone identification

Fix: Double-check the zone number displayed on the parking sign and ensure it matches what is entered in the app. If there is a discrepancy, take... ⇲

Installation issue

Spot On suggests deleting and reinstalling for issues

Fix: Before deleting the app, try clearing the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offl... ⇲

UI issue

Difficulties entering vehicle information

Fix: Ensure that you are entering the vehicle information correctly, including the make, model, and license plate number. Double-check for typos... ⇲

Network issue

All parking lots show as unavailable

Fix: Refresh the app or restart your phone to see if the availability status updates. Sometimes, a simple refresh can resolve temporary glitches.... ⇲

Updates issue

Recent update caused issues

Fix: Check the app store for any new updates that may have been released to fix bugs from the recent update. Keeping the app updated can resolve... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.0%

Bad experience

6.6%

Neutral

2.4%

~ from our NLP analysis of 547 combined software ratings.

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Private Data Spot On collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics