fix problems on E3 [iphone]

—— Run into issues on E3 ? Get help pending when official support gets back to you!

E3 by Enclara Pharmacia

Info:

company: Enclara Pharmacia

: http://www.enclarapharmacia.com/contact

: www.enclarapharmacia.com

Chat with our AI-based E3 Support

🛠️ Common E3 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Data does not auto-populate from desktop to app

Fix: Ensure that both the desktop application and the mobile app are updated to the latest version. Check for updates in the App Store for the iP... ⇲

Increased time for medication entry

Fix: Create a list of frequently used medications and save it within the app if the feature is available. This can help speed up the entry proces... ⇲

Search issue

Requires searching for each individual medication

Fix: Familiarize yourself with the app's search functionality. Use specific keywords or medication classes to narrow down your search results mor... ⇲

Freezing issue

Login screen freezes

Fix: Try clearing the app's cache or data. Go to your iPhone settings, find the E3 app, and select 'Clear Cache' if available. This can help reso... ⇲

Home screen freezes

Fix: Try force closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button on older iPh... ⇲

UI issue

Non-intuitive interface

Fix: Take some time to explore the app's features and layout. Look for a user guide or tutorial within the app that can help you understand how t... ⇲

Crashes issue

E3 crashes during ordering process

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and check if you need to free up space... ⇲

Frequent crashes during sign-in

Fix: Check your internet connection. A weak or unstable connection can cause the app to crash during sign-in. Try switching between Wi-Fi and cel... ⇲

Settings issue

Does not save frequently used pharmacies

Fix: Look for a feature in the app that allows you to save or bookmark pharmacies. If available, make sure to add your frequently used pharmacies... ⇲

Slow issue

Slow response time on actions

Fix: Close any other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on new... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

61.5%

Bad experience

34.6%

Neutral

3.8%

~ from our NLP analysis of 26 combined software ratings.

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Private Data E3 collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics