fix problems on Shellpoint [iphone]

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—— Run into issues on Shellpoint? Get help pending when official support gets back to you!

Shellpoint
Info:
company: Newrez LLC
: https://www.shellpointmtg.com/
: www.shellpointmtg.com
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Slow issue

Shellpoint slow to load

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free... ⇲
 
Notifications issue

No push notifications for due dates

Fix: Check your notification settings for the app. Go to Settings > Notifications > Shellpoint and ensure that notifications are enabled. Also, c... ⇲

Notification of other person's loan payment

Fix: Review your account settings to see if there are options to manage notifications. You may be able to turn off notifications for other accoun... ⇲
 
Account issue

Inability to set up multiple accounts

Fix: Look for an option in the app that allows you to add additional accounts. This may be under 'Account Settings' or 'Manage Accounts'. Follow... ⇲

Frequent errors accessing account

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Support issue

Difficulty contacting customer support

Fix: Check the app for a 'Help' or 'Support' section that may provide FAQs or troubleshooting tips. This can often resolve issues without needing... ⇲

Unresponsive IT department

Fix: Document your issues clearly and keep a record of your attempts to contact support. This can help you escalate the issue if needed. OR Tr... ⇲

Customer service unhelpful

Fix: When contacting customer service, be as specific as possible about your issue. Provide screenshots or detailed descriptions to help them und... ⇲
 
Compatibility issue

Shellpoint does not work with iPhones or iPads

Fix: Ensure that your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR If the... ⇲
 
UI issue

Keyboard does not pull up on iPhone

Fix: Restart your iPhone to reset any temporary glitches that may be causing the keyboard issue. Press and hold the power button, then slide to p... ⇲
 
Payments issue

Too many clicks to make a payment

Fix: Familiarize yourself with the payment process and see if there are any shortcuts or quick payment options available in the app. OR Consid... ⇲

Partial payment option not available

Fix: Check the payment options in the app to see if there is a section for partial payments. This may be under 'Payment Options' or 'Manage Payme... ⇲
 
Bugs issue

Error messages when accessing loan information

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve temporary errors. OR Clear the app's cache if poss... ⇲

Shellpoint completely useless

Fix: Evaluate the specific features that are not working for you and see if there are alternative apps that can fulfill those needs better. OR... ⇲
 
Updates issue

Inaccurate and outdated app information

Fix: Check for any updates to the app in the App Store. Keeping the app updated can resolve issues with outdated information. OR If you notice... ⇲
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 what users are saying
Good experience
97.9%

Neutral
1.4%

Bad experience
0.7%

~ from our NLP analysis of 8,691 combined software ratings.

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 Private Data Shellpoint collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Usage Data
    • Diagnostics