fix problems on IHerb [iphone]

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—— Run into issues on IHerb? Get help pending when official support gets back to you!

iHerb: Vitamins & Supplements
Info:
company: iHerb LLC
: https://www.iherb.com/help/contact
: www.iherb.com
Chat with our AI-based iHerb Support
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UI issue

Credit card verification button missing

Fix: Check if your app is updated to the latest version. Go to the App Store, search for iHerb, and see if an update is available. If the button... ⇲

Page vibration and stuck links

Fix: Try closing and reopening the app to see if this resolves the issue. If the problem persists, restart your iPhone to refresh the system. O... ⇲

Too many product options make navigation difficult

Fix: Use the search function to find specific products instead of browsing through categories. This can help you narrow down your options quickly... ⇲
 
Search issue

Inconsistent search results

Fix: Try using specific keywords or product names when searching. Avoid using vague terms. Additionally, check if there are any filters applied t... ⇲
 
Support issue

Customer service is unhelpful

Fix: Before reaching out to customer service, check the app for FAQs or help sections that may address your issue. This can save time and provide... ⇲

Difficulty in contacting customer support

Fix: Check the app for a dedicated support or help section. Many apps have built-in chat features or FAQs that can provide immediate assistance w... ⇲
 
Loading issue

Order processing and delivery speed needs improvement

Fix: Check your order confirmation email for estimated delivery times. If your order is delayed, track it through the app or website to see its c... ⇲

Issues with tracking order status

Fix: Ensure that you are logged into your account to view your order history and tracking information. If you are logged in and still cannot see... ⇲
 
Ads issue

Bait and switch holiday specials

Fix: Before making a purchase, read the terms and conditions of any holiday specials carefully. This can help you understand any limitations or e... ⇲
 
Privacy issue

Privacy breach with wrong orders

Fix: Regularly check your account settings for any unauthorized changes. Change your password immediately if you suspect a breach. Go to Settings... ⇲
 
Customization issue

Limited filtering options for products

Fix: Use the search bar to find specific products or categories instead of relying solely on filters. This can help you locate items more efficie... ⇲
 
Crashes issue

iHerb crashes or freezes

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If not,... ⇲
 
Links issue

Discount links expire if closed

Fix: Before closing a discount link, take a screenshot of the offer or write down the details. This way, you can refer back to it if needed. OR... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
2.5%

Neutral
2.4%

~ from our NLP analysis of 149,773 combined software ratings.

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 Private Data iHerb collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics