fix problems on Blank Street [iphone]

​

—— Run into issues on Blank Street? Get help pending when official support gets back to you!

Blank Street
Info:
company: Blank Street Inc.
: https://help.blankstreet.com/
: www.blankstreet.com
Chat with our AI-based Blank Street Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

Blank Street crashes

Fix: Clear the app's cache. Go to Settings > General > iPhone Storage, find Blank Street, and select 'Offload App'. This will free up storage and... ⇲
 
Permissions issue

Location access issues

Fix: Check the app's location permissions. Go to Settings > Privacy > Location Services, find Blank Street, and ensure it is set to 'While Using... ⇲
 
Support issue

Inability to contact coffee shop

Fix: Look for a contact option within the app, usually found in the settings or help section. If unavailable, check the coffee shop's website for... ⇲

Customer service response issues

Fix: Check the app for a customer service or help section that may provide FAQs or troubleshooting tips that could resolve your issue without nee... ⇲
 
Customization issue

Customization options removed

Fix: Check for any updates to the app that may have reintroduced customization options. Go to the App Store, search for Blank Street, and see if... ⇲

Ice customization missing

Fix: Check for any updates to the app that may have reintroduced ice customization options. Go to the App Store and see if an update is available... ⇲

Allergy info input not available

Fix: Check the app settings to see if there is an option to input allergy information. If not, consider reaching out to the coffee shop directly... ⇲

No favorites list

Fix: Check the app for a 'Favorites' or 'Saved Orders' section. If it exists, follow the prompts to save your favorite items. OR If a favorite... ⇲

No prominent allergy warning on labels

Fix: Check the app settings to see if there is an option to enable allergy warnings or notifications. If not, consider reaching out to the coffee... ⇲
 
Settings issue

No way to cancel orders

Fix: Check the app for a 'My Orders' or 'Order History' section where you might find an option to cancel pending orders. If available, follow the... ⇲
 
Freezing issue

Blank Street freezes

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the Blank Street ap... ⇲
 
Payments issue

No Apple Pay option

Fix: Check if your Apple Pay is set up correctly. Go to Settings > Wallet & Apple Pay and ensure your cards are added and Apple Pay is enabled.... ⇲

Order placed twice

Fix: Check your order history to confirm if the duplicate order was placed. If so, contact the coffee shop directly to request a cancellation of... ⇲

No refund for overcharges

Fix: Check the app for a 'Help' or 'Support' section that may provide guidance on how to request a refund for overcharges. OR If no refund opt... ⇲
 
Bugs issue

Blank Street shows store as closed when open

Fix: Check the app settings to ensure your location services are enabled, as this can affect store hours displayed in the app. OR If the issue... ⇲
 
Notifications issue

Order errors not communicated

Fix: Check the app settings to see if there are notification settings that need to be enabled for order updates and errors. OR If errors are n... ⇲
 
UI issue

Blank Street requires unnecessary clicks to reorder

Fix: Check if there is a 'Quick Reorder' feature in the app that allows you to reorder with fewer clicks. If available, use this feature for fast... ⇲
 
Gameplay issue

Steamer issues at locations

Fix: If you encounter issues with the steamer, inform the staff at the location immediately so they can address the problem. OR If the issue p... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
98.3%

Bad experience
1.4%

Neutral
0.4%

~ from our NLP analysis of 7,861 combined software ratings.

 Switch to these Alternatives:
Matto Espresso
DIG | Seasonal, fresh food
ResX
Bluestone Lane
about time coffee
Maman App
Gregorys Coffee
Naya
Just Salad
Beli

 Private Data Blank Street collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics