fix problems on LEGO [iphone]

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—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® DUPLO® Connected Train
Info:
company: LEGO
: http://service.lego.com
: www.lego.com
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Customization issue

Inconvenient control layout

Fix: 1. Customize controls: Check if the app has any settings for customizing the control layout. Look for options in the settings menu of the ap... ⇲
 
Audio issue

No sound on certain devices

Fix: 1. Check device volume: Ensure that the volume on your iPhone is turned up and not muted. Use the volume buttons on the side of your device... ⇲
 
Storage issue

Large app size

Fix: 1. Offload unused apps: Go to 'Settings' > 'General' > 'iPhone Storage' and offload apps that you do not use frequently to free up space for... ⇲

Excessive app size for functionality

Fix: 1. Offload unused apps: Go to 'Settings' > 'General' > 'iPhone Storage' and offload apps that you do not use frequently to free up space for... ⇲
 
Compatibility issue

Limited compatibility with older iOS versions

Fix: 1. Update iOS: Check if your device can be updated to a newer iOS version by going to 'Settings' > 'General' > 'Software Update'. If an upda... ⇲

Inconsistent performance across devices

Fix: 1. Update all devices: Ensure that all devices running the app are updated to the latest iOS version and that the app is also updated to the... ⇲
 
Gameplay issue

No options for refueling

Fix: 1. Check app updates: Ensure you have the latest version of the app, as new features may be added in updates. Go to the App Store and check... ⇲

Train engine malfunctions

Fix: 1. Check battery: Ensure that the train's batteries are charged and functioning properly. Replace batteries if necessary. 2. Restart the tra... ⇲
 
UI issue

LEGO stuck in upside down position

Fix: 1. Rotate your device: Try physically rotating your iPhone to see if the app recognizes the change in orientation and adjusts accordingly. 2... ⇲

Unresponsive app interface

Fix: 1. Restart the app: Close the app completely and reopen it to see if the interface becomes responsive again. 2. Clear app cache: Go to 'Sett... ⇲
 
Permissions issue

No Bluetooth permissions settings

Fix: 1. Check app permissions: Go to 'Settings' > 'Privacy' > 'Bluetooth' and ensure that the LEGO® DUPLO® Connected Train app has permission to... ⇲
 
Loading issue

LEGO fails to load

Fix: 1. Restart the app: Close the app completely and reopen it to see if it loads properly. 2. Check internet connection: Ensure that your devic... ⇲
 
Support issue

Lack of tech support

Fix: 1. Utilize online resources: Search for FAQs, user forums, or community support pages related to the LEGO® DUPLO® Connected Train app for tr... ⇲
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 what users are saying
Good experience
86.2%

Neutral
7.3%

Bad experience
6.6%

~ from our NLP analysis of 3,616 combined software ratings.

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