fix problems on Marquee TV [iphone]

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—— Run into issues on Marquee TV? Get help pending when official support gets back to you!

Marquee TV - Arts on Demand
Info:
company: Marquee Arts Ltd
: https://marquee.zendesk.com/hc/en-us
: www.marquee.tv
Chat with our AI-based Marquee TV Support
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Customization issue

Subtitles are too small and cannot be adjusted

Fix: 1. Check if there are any settings within the app for adjusting subtitle size. This may be found in the accessibility settings of your iPhon... ⇲
 
Payments issue

Cannot cancel subscription through the app

Fix: 1. Go to your iPhone's Settings, tap on your name at the top, then tap on 'Subscriptions'. 2. Find Marquee TV in the list and select it. 3.... ⇲

Content is not accessible after payment

Fix: 1. Ensure that you are logged into the correct account that made the purchase. 2. Check your purchase history in the app or through your App... ⇲

Auto-renewal issues despite cancellation

Fix: 1. Double-check your subscription status in your iPhone's Settings under Subscriptions to ensure it shows as canceled. 2. If it still shows... ⇲
 
UI issue

Navigation is poor

Fix: 1. Familiarize yourself with the app layout by exploring all sections. 2. Use the search function to quickly find content instead of navigat... ⇲

Clunky app interface

Fix: 1. Familiarize yourself with the app layout and features to improve your navigation experience. 2. Use the search function to quickly find c... ⇲
 
Login issue

Requires frequent re-login

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix bugs related to login sessions. 2. Check your iPhone's settin... ⇲
 
Audio issue

Sound cannot be sent via Airplay

Fix: 1. Ensure that your iPhone and Apple TV are on the same Wi-Fi network. 2. Start playing content in the Marquee TV app, then swipe down from... ⇲
 
Network issue

Streaming quality is inconsistent

Fix: 1. Check your internet speed using a speed test app. If your speed is low, consider switching to a wired connection or moving closer to your... ⇲
 
Compatibility issue

Marquee TV does not cast to Apple TV

Fix: 1. Ensure that both your iPhone and Apple TV are updated to the latest software versions. 2. Use the AirPlay feature by swiping down from th... ⇲
 
Downloads issue

No access to subtitles when downloaded for offline viewing

Fix: 1. Before downloading content for offline viewing, check if there is an option to download subtitles as well. 2. If subtitles are not availa... ⇲
 
Support issue

Technical support is unresponsive

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can find solut... ⇲
 
Account issue

No password for logging into other devices when subscribed through Apple

Fix: 1. Use the same Apple ID that you used to subscribe when logging into other devices. 2. If prompted for a password, try resetting your Apple... ⇲
 
Content issue

Limited repertoire of operas available

Fix: 1. Explore other streaming services that may offer a wider selection of operas. 2. Check if Marquee TV has a schedule for upcoming content r... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.1%

Bad experience
7.9%

Neutral
2.0%

~ from our NLP analysis of 253 combined software ratings.

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 Private Data Marquee TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $9.99 Monthly Subscription to Marquee
  2. Annual: $99.99 One year of unlimited access to great arts!