fix problems on 深圳地铁-官方APP [iphone]

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—— Run into issues on 深圳地铁-官方APP? Get help pending when official support gets back to you!

深圳地铁-官方APP
Info:
company: 深圳地铁集团有限公司
: http://www.szmc.net
: www.szmc.net
Chat with our AI-based 深圳地铁-官方APP Support
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Bugs issue

system errors

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the 深圳地铁 app, and select 'Offload App'. This will remove the... ⇲

core functionality issues

Fix: Identify specific features that are not working and check for any updates or patches in the App Store that may address these issues. Sometim... ⇲
 
UI issue

poor user experience

Fix: Explore the app settings to customize your experience. Look for options to adjust notifications, themes, or layout preferences that may enha... ⇲

interface cluttered after update

Fix: Check if there are options in the app settings to customize the interface or revert to a previous layout if available. OR Try resetting t... ⇲

search bar hidden behind notch

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and see if changing the text size or display settin... ⇲

zooming issues

Fix: Check if the app has a zoom feature in its settings. If not, try using the pinch-to-zoom gesture to see if that works within the app. OR... ⇲
 
Crashes issue

frequent app crashes

Fix: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your devic... ⇲

深圳地铁-官方APP crashes when setting destination

Fix: Try clearing the app's cache as mentioned earlier, or uninstall and reinstall the app to reset any corrupted data that may be causing the cr... ⇲
 
Customization issue

excessive and unnecessary features

Fix: Explore the app settings to disable any features you do not use. This can help streamline your experience and reduce clutter. OR Consider... ⇲
 
Updates issue

outdated map

Fix: Look for an option within the app to refresh or update the map data. Some apps have a manual refresh option in the settings or map section.... ⇲
 
Login issue

requires repeated logins

Fix: Check if there is an option in the app settings to stay logged in or remember your credentials. Enable this feature if available. OR If t... ⇲
 
Payments issue

no support for alternative payment methods

Fix: Check the app settings to see if there are any options to add or manage payment methods. Sometimes, alternative methods can be added in the... ⇲
 
Privacy issue

poor performance from non-private enterprises

Fix: If you are experiencing poor performance, try using the app during off-peak hours when server load may be lower. OR Consider using a VPN... ⇲
 
Account issue

unable to use ride code due to account issues

Fix: Check your account settings to ensure all information is correct and up to date. Sometimes, incorrect information can lead to account issues... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
80.0%

Good experience
20.0%

Neutral
0.0%

~ from our NLP analysis of 15 combined software ratings.

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 Private Data 深圳地铁-官方APP collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data