fix problems on QVR Pro Client [iphone]

—— Run into issues on QVR Pro Client? Get help pending when official support gets back to you!

QVR Pro Client

Info:

company: QNAP Systems, Inc.

: https://helpdesk.qnap.com/index.php?/Tickets/Submit

: www.qnap.com

Chat with our AI-based QVR Pro Client Support

🛠️ Common QVR Pro Client Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

QVR Pro Client crashes during playback

Fix: 1. Restart the app: Close the QVR Pro Client completely and reopen it. This can clear temporary glitches. 2. Check for updates: Go to the Ap... ⇲

No audio on iPhone app

Fix: 1. Check volume settings: Ensure your iPhone's volume is turned up and not muted. Use the physical volume buttons on the side of your device... ⇲

Loading issue

Slow live view loading

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Try switching between Wi-Fi and mobile data to see... ⇲

QVR Pro Client fails to load camera views after update

Fix: 1. Restart the app: Close and reopen the app to refresh the camera views. 2. Check for further updates: Sometimes, subsequent updates fix is... ⇲

Customization issue

Playback speed adjustment not available

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as playback features may be added in updates. 2. Use alternative m... ⇲

Network issue

Connection issues frequently

Fix: 1. Check network settings: Ensure your Wi-Fi or mobile data is stable. Restart your router or switch to a different network if possible. 2.... ⇲

Features issue

Inability to record live stream on demand

Fix: 1. Check app permissions: Ensure the app has permission to access storage on your iPhone. Go to Settings > Privacy > Photos and check QVR Pr... ⇲

Missing features like selecting views/layouts from server

Fix: 1. Use the desktop version: Access the full range of features through the desktop version of QVR Pro Client. 2. Check for updates: Regularly... ⇲

Compatibility issue

No support for QVR center login on mobile app

Fix: 1. Use the desktop version: If you need to access QVR Center, use the desktop version of the software until mobile support is added. 2. Chec... ⇲

Setup only available on Windows version

Fix: 1. Use a Windows device: If possible, perform the setup on a Windows device. 2. Check for mobile updates: Regularly check the app for update... ⇲

Limited functionality on Apple Watch

Fix: 1. Use the iPhone app: For full functionality, rely on the iPhone app until more features are added to the Apple Watch version. 2. Check for... ⇲

Requires GPU for Windows client

Fix: 1. Use a compatible device: If you need to use the Windows client, ensure you have a device with a compatible GPU. 2. Use the mobile app: Fo... ⇲

Video issue

Pixelated artifacts in 4K stream

Fix: 1. Check your internet speed: Ensure you have a high-speed internet connection capable of handling 4K streaming. 2. Lower the stream quality... ⇲

Crashes issue

Crashes immediately after connecting to server

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Check server settings: Ensure that the server settings are correct and that t... ⇲

Slow issue

Slow playback and live view

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. 2. Reduce video quality: Lower the video quality s... ⇲

Notifications issue

Inconsistent push notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > QVR Pro Client and ensure notifications are enabled. 2. Restart the app: Cl... ⇲

UI issue

Difficult timeline navigation

Fix: 1. Familiarize with the interface: Spend some time exploring the app to understand its navigation better. 2. Use alternative methods: If tim... ⇲

Confusing app interface with incorrect preview images

Fix: 1. Explore the app: Spend time navigating through the app to become more familiar with its layout. 2. Check for updates: Ensure you have the... ⇲

Support issue