fix problems on Cineverse [iphone]

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—— Run into issues on Cineverse? Get help pending when official support gets back to you!

Cineverse - Stream Movies & TV
Info:
company: Cinedigm
: http://support.cineverse.com
Chat with our AI-based Cineverse Support
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Bugs issue

Does not resume playback from where left off

Fix: 1. Check if there is an option in the app settings to enable 'Resume Playback' or 'Continue Watching'. If available, toggle it on. 2. If the... ⇲

Defaulting to the same movie when selecting different titles

Fix: 1. Close the app completely and restart it. This can refresh the app's state and may resolve the issue. 2. Clear the app's cache by going to... ⇲

Randomly starts new movies

Fix: 1. Check if there is a setting in the app that controls autoplay features and disable it if necessary. 2. Restart the app to reset its state... ⇲
 
Settings issue

Closed captions cannot be turned off

Fix: 1. While watching a video, tap on the screen to bring up the playback controls. Look for the 'CC' or 'Subtitles' icon and tap it to toggle c... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unn... ⇲
 
Slow issue

Slow search functionality

Fix: 1. Ensure you have a stable internet connection. If on Wi-Fi, try switching to cellular data or vice versa. 2. Close any background apps tha... ⇲

Cineverse is slow to respond

Fix: 1. Close any unnecessary background apps to free up resources. Double-tap the home button and swipe away apps you are not using. 2. Restart... ⇲
 
Ads issue

Ads interrupt viewing too frequently

Fix: 1. If you are on a free plan, consider upgrading to a premium subscription if available, as this may reduce or eliminate ads. 2. Try to watc... ⇲

Paid subscription still shows ads

Fix: 1. Log out of your account and log back in to refresh your subscription status. 2. Check your subscription status in the app settings to ens... ⇲

Political ads interrupt viewing

Fix: 1. If you are on a free plan, consider upgrading to a premium subscription if available, as this may reduce or eliminate ads. 2. Try to watc... ⇲
 
Account issue

Limited content for non-premium users

Fix: 1. Consider upgrading to a premium subscription to access a wider range of content. 2. Regularly check the app for new content updates, as f... ⇲

Cannot unsubscribe easily

Fix: 1. Go to your iPhone's Settings > [Your Name] > Subscriptions. Find Cineverse and select it to manage your subscription. 2. Follow the promp... ⇲

Inability to access premium content

Fix: 1. Ensure that you are logged into the correct account that has the premium subscription. 2. Check your subscription status in the app setti... ⇲
 
Updates issue

Error messages after updates

Fix: 1. Restart the app after an update to clear any temporary glitches. 2. If you encounter an error, try uninstalling and reinstalling the app... ⇲
 
Audio issue

Audio issues with unknown language

Fix: 1. While watching, check the audio settings by tapping on the screen and looking for an audio or language option. Select your preferred lang... ⇲
 
UI issue

No fast forward or rewind button

Fix: 1. Check the playback controls while watching a video. If the buttons are not visible, try tapping the screen to bring them up. 2. If the bu... ⇲
 
Compatibility issue

Limited regional availability

Fix: 1. Check if the app is available in your region by visiting the app store. If not, consider using a VPN service to access the app from a dif... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.9%

Bad experience
7.6%

Neutral
3.5%

~ from our NLP analysis of 1,180 combined software ratings.

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Nexus Movies & TV

 Private Data Cineverse collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Video 30 Day: $4.99 Unlimited Ad-Free Video Access
  2. Monthly Plan: $4.99 Monthly Plan 4.99
  3. Premium Video 365 7 Day Trial: $49.99 Unlimited ad-free access to all videos
  4. Quarterly Plan: $7.99 Quarterly Plan 7.99
  5. Buy Cineverse Tier 30: $30.99 Buy Cineverse Streaming Tier 30
  6. Buy Cineverse Tier 29: $29.99 Buy Cineverse Streaming Tier 29
  7. Buy Cineverse Tier 28: $28.99 Buy Cineverse Streaming Tier 28
  8. Buy Cineverse Tier 27: $27.99 Buy Cineverse Streaming Tier 27
  9. Buy Cineverse Tier 26: $26.99 Buy Cineverse Streaming Tier 26
  10. Buy Cineverse Tier 25: $25.99 Buy Cineverse Streaming Tier 25