fix problems on TRUE Community Digital Banking [iphone]

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—— Run into issues on TRUE Community Digital Banking? Get help pending when official support gets back to you!

TRUE Community Digital Banking
Info:
company: TRUE Community Credit Union
: https://www.trueccu.com/about-us/contact-us.html
Chat with our AI-based TRUE Community Digital Banking Support
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Login issue

Username and password errors

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is off and that you are not accidentally adding... ⇲

Frequent login verification texts

Fix: Check your security settings in the app. If you have two-factor authentication enabled, consider adjusting the settings to reduce the freque... ⇲

Fingerprint login limited functionality

Fix: Ensure that your fingerprint is registered correctly in your iPhone settings. Go to Settings > Touch ID & Passcode and add or re-register yo... ⇲

Biometric feature fails to work

Fix: Check if your device's biometric settings are enabled. Go to Settings > Face ID & Passcode or Touch ID & Passcode and ensure the app is allo... ⇲

Logs out unexpectedly

Fix: Check your app settings for any timeout settings that may log you out after a period of inactivity. Adjust these settings if possible. OR... ⇲
 
Crashes issue

TRUE Community Digital Banking crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for TRUE Community Digital Banking, and tap 'Update' if a... ⇲
 
Slow issue

Slow performance

Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones)... ⇲
 
Account issue

Inability to reorder account display

Fix: Look for an option in the app settings that allows you to customize your account display. This may be under 'Accounts' or 'Settings' within... ⇲

Difficult password change process

Fix: Follow the in-app instructions carefully. Usually, you can change your password in the account settings under 'Security' or 'Password.' OR... ⇲

Cannot access account after updates

Fix: Ensure that you are using the correct login credentials. Sometimes, updates may reset certain settings, so double-check your username and pa... ⇲
 
Settings issue

Face ID feature removed

Fix: Check the app settings to see if there is an option to re-enable Face ID. Go to Settings > Face ID & Passcode and ensure that the app is all... ⇲
 
Freezing issue

TRUE Community Digital Banking locks up during transactions

Fix: Before starting a transaction, ensure that your internet connection is stable. If possible, switch to a stronger Wi-Fi network or use mobile... ⇲
 
Updates issue

TRUE Community Digital Banking is down for maintenance

Fix: Check the official website or social media channels for any announcements regarding maintenance schedules. This will give you an idea of whe... ⇲
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 what users are saying
Good experience
94.2%

Bad experience
3.9%

Neutral
1.9%

~ from our NLP analysis of 876 combined software ratings.

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 Private Data TRUE Community Digital Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics