—— Run into issues on Sidecar Doughnuts? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check if your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. If an update is available, download a... ⇲
Fix: Check the app for any filters or categories that may be hiding certain donuts. Look for options to view all items or reset filters to see th... ⇲
Fix: Ensure that you are logged into your account and that the reward is still valid. Check the expiration date of the reward in your account set... ⇲
Fix: Ensure that you are selecting the 'Order Ahead' option correctly and that you are confirming your order before exiting the app. Double-check... ⇲
Fix: If you are at the store, ask a staff member if they can check in the back or in storage for more knives. Sometimes, items may be temporarily... ⇲
Fix: Make sure you are using the correct email address associated with your old account. If you have multiple email addresses, try each one to se... ⇲
Fix: Check your spam or junk email folder to see if the password reset email was filtered there. If you find it, mark it as 'not spam' to ensure... ⇲
Fix: Log out of both accounts and then log back into the primary account you wish to keep. Attempt the merge process again after logging in. OR... ⇲
Fix: If you have forgotten your password, use the 'Forgot Password' feature to reset it. This may allow you to regain access to your account. O... ⇲