fix problems on MEO Go [iphone]

—— Run into issues on MEO Go? Get help pending when official support gets back to you!

MEO Go

Info:

company: MEO – Servicos de Comunicacoes e Multimedia, S.A.

: http://meogo.meo.pt/suporte/Pages/faq.aspx

: meogo.meo.pt

Chat with our AI-based MEO Go Support

🛠️ Common MEO Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Automatic recordings feature removed

Fix: Check the app settings to see if there are any options related to recording preferences. Sometimes features can be toggled on or off. If the... ⇲

Cannot select previous days' recordings

Fix: Navigate to the recordings section of the app and look for a filter or sort option that allows you to view recordings by date. If this featu... ⇲

Network issue

Only works on mobile data, not Wi-Fi

Fix: Check your device's Wi-Fi settings to ensure that the app has permission to use Wi-Fi. Go to Settings > Wi-Fi and ensure that the network is... ⇲

Poor image quality away from router

Fix: Try to stay within a reasonable distance from your Wi-Fi router to improve signal strength. If possible, use a Wi-Fi extender to boost the s... ⇲

Compatibility issue

No TVOS version available

Fix: Consider using AirPlay to stream content from your iPhone to your Apple TV. Open the app on your iPhone, select the content you want to watc... ⇲

Content issue

Limited English speaking channels

Fix: Explore the app's settings to see if there are options to filter or search for channels by language. This may help you find more English-spe... ⇲

Some subscribed channels missing

Fix: Check the app's channel lineup to ensure that the channels you expect to see are included in your subscription package. Sometimes channels m... ⇲

Notifications issue

Errors in TV guide notifications

Fix: Check for any updates to the app that may fix bugs related to notifications. Go to the App Store, search for MEO Go, and see if an update is... ⇲

Login issues on iPad

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Sign-in issues with subscription

Fix: Verify that your subscription is active and that you are using the correct login credentials. Check your email for any subscription confirma... ⇲

Login errors on iOS

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Crashes issue

MEO Go crashes on login

Fix: Make sure your iPad is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR If the app... ⇲

MEO Go crashes on iOS 6.1.2

Fix: Check if there are any updates available for the app that may fix compatibility issues with iOS 6.1.2. Go to the App Store and look for upda... ⇲

Video issue

Cannot view any channels

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data to see if the issue persists. OR... ⇲

Inability to cast to TV

Fix: Ensure that both your iPhone and the TV are connected to the same Wi-Fi network. Check the AirPlay settings on your TV to make sure it is en... ⇲

Cannot watch live channels

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data to see if the issue persists. OR... ⇲

Payments issue

Requires data usage for service already paid

Fix: Check the app settings to see if there is an option to use Wi-Fi for streaming instead of mobile data. This may help you avoid additional da... ⇲

Requires service plus when at home

Fix: Review your subscription details to understand what the 'service plus' entails and if it is necessary for home use. If it is, consider upgra... ⇲