fix problems on EyeNote [iphone]

—— Run into issues on EyeNote? Get help pending when official support gets back to you!

EyeNote

Info:

company: Bureau of Engraving and Printing

: http://www.eyenote.gov

: www.MoneyFactory.gov

Chat with our AI-based EyeNote Support

🛠️ Common EyeNote Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EyeNote does not activate front camera.

Fix: Check the app's settings to ensure that the front camera is enabled. Go to the settings menu within EyeNote and look for camera options. If... ⇲

No light feature for dark environments.

Fix: Use your device's flashlight. Before using EyeNote, turn on the flashlight by swiping up (or down on newer models) to access the control cen... ⇲

Bugs issue

Inconsistent recognition of bills.

Fix: Ensure that the bills are clean and free of wrinkles. Smooth out any creases and make sure the bill is not crumpled before scanning. OR T... ⇲

Limited to recognizing only crisp bills.

Fix: Try to use only new or recently circulated bills. If you have older bills, consider exchanging them at a bank for newer ones that the app ca... ⇲

EyeNote does not recognize counterfeit bills.

Fix: Use the app in conjunction with other methods of verifying bills, such as checking for watermarks or security features manually. OR Stay... ⇲

Camera issue

Requires perfect lighting and steady hands.

Fix: Use a tripod or a stable surface to hold your device steady while scanning. This can help reduce movement and improve recognition accuracy.... ⇲

Requires manual tapping to take photos.

Fix: Check if there is a setting in the app that allows for automatic photo capture. Some apps have a timer or gesture option that can be enabled... ⇲

Battery issue

EyeNote drains battery quickly.

Fix: Limit background app refresh. Go to Settings > General > Background App Refresh and turn it off for EyeNote to save battery life. OR Redu... ⇲

Compatibility issue

Not compatible with newer iOS versions.

Fix: Check for updates to EyeNote in the App Store. Open the App Store, tap on your profile icon, and scroll down to see if an update is availabl... ⇲

Unreliable performance across multiple devices.

Fix: Ensure that all devices are running the latest version of iOS and EyeNote. Update both the operating system and the app to improve performan... ⇲

Freezing issue

EyeNote freezes on launch.

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲

Audio issue

VoiceOver mode does not announce denominations.

Fix: Check the VoiceOver settings on your iPhone. Go to Settings > Accessibility > VoiceOver and ensure that it is properly configured to work wi... ⇲

UI issue

Not user-friendly for visually impaired users.

Fix: Explore the accessibility settings on your iPhone. Go to Settings > Accessibility and enable features that may assist visually impaired user... ⇲