fix problems on LUMÏN [iphone]

—— Run into issues on LUMÏN? Get help pending when official support gets back to you!

LUMÏN

Info:

company: Pixel Magic Systems Ltd.

: http://www.luminmusic.com/support-app.html

Chat with our AI-based LUMÏN Support

🛠️ Common LUMÏN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Volume and track position don't work

Fix: 1. Restart the LUMÏN app: Close the app completely and reopen it. This can often resolve temporary glitches. 2. Check your device's volume... ⇲

All tracks reported as ALAC incorrectly

Fix: 1. Check file formats: Ensure that the music files are in the correct format and not corrupted. Use a media player to verify the file type.... ⇲

Syncing issue

Genres not read from Plex media server

Fix: 1. Check Plex settings: Ensure that the genres are correctly tagged in your Plex media server. Use a media tagging tool if necessary. 2. Re... ⇲

Bugs issue

Behavior with Minim server is inconsistent

Fix: 1. Restart Minim server: Sometimes, simply restarting the server can resolve inconsistencies. 2. Check network connection: Ensure that both... ⇲

Shuffle shuffles entire library instead of specific playlist

Fix: 1. Select the playlist: Ensure that you have the specific playlist selected before activating the shuffle feature. 2. Check shuffle setting... ⇲

UI issue

Album art gets messed up when adding music

Fix: 1. Manually update album art: Use a media tagging tool to manually set the correct album art for your tracks. 2. Clear app cache: If the ap... ⇲

Tab options to select songs/album/artist/genre/history not working

Fix: 1. Restart the app: Close the app completely and reopen it to see if the tab options become responsive. 2. Update the app: Go to the App St... ⇲

Hard to navigate

Fix: 1. Familiarize with the layout: Spend some time exploring the app's layout and features to become more comfortable with navigation. 2. Use... ⇲

Not intuitive

Fix: 1. Explore settings: Go through the app settings to customize the interface to your liking, which may improve usability. 2. Use help resour... ⇲

Crashes issue

Latest version crashes when adding tracks to favorites

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear app cache: If the app has a cache clearin... ⇲

LUMÏN crashes on iPad

Fix: 1. Restart the iPad: A simple restart can often resolve app crashes. 2. Update the app: Go to the App Store, check for updates for LUMÏN, a... ⇲

Customization issue

No one-button solution to play Tidal playlists

Fix: 1. Create a shortcut: Use the Shortcuts app on your iPhone to create a custom shortcut that plays your Tidal playlists with a single tap. 2... ⇲

Support issue

Bad online instructions

Fix: 1. Search for user-generated content: Look for forums, YouTube videos, or blogs where users share their experiences and solutions for using... ⇲

Audio issue

Mute status issue with Lumin T2 box

Fix: 1. Check connections: Ensure that all cables are securely connected and that the Lumin T2 box is powered on. 2. Restart the Lumin T2 box: U... ⇲

Updates issue

Functionality issues after firmware update

Fix: 1. Restart the app and device: Close the LUMÏN app and restart your iPhone, then reopen the app to see if functionality is restored. 2. Che... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

60.0%

Bad experience

26.7%

Neutral

13.3%

~ from our NLP analysis of 45 combined software ratings.

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Private Data LUMÏN collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics