fix problems on Bigjpg [iphone]

—— Run into issues on Bigjpg? Get help pending when official support gets back to you!

Bigjpg

Info:

company: 杨谢

: https://bigjpg.com#faq

Chat with our AI-based Bigjpg Support

🛠️ Common Bigjpg Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Images always saved as PNG instead of JPEG

Fix: Check the app settings to see if there is an option to change the default file format for saving images. If available, switch from PNG to JP... ⇲

Limit on number of files in free version

Fix: To manage the limit, prioritize which images you want to upscale first. Consider creating a schedule to use the app on different days to max... ⇲

Privacy issue

History cleared when app is closed

Fix: To keep track of your processed images, manually save a list of the images you have worked on in a notes app or a document before closing th... ⇲

Bugs issue

Error message 'parallel_limit' with any image

Fix: This error typically indicates that you are trying to process too many images at once. Try processing one image at a time to avoid hitting t... ⇲

Upscaling reduces resolution

Fix: Check the settings in the app to ensure you are selecting the highest quality or resolution option available for upscaling images. OR If... ⇲

Most pictures fail to process

Fix: Ensure that the images you are trying to process meet the app's requirements in terms of format and size. Convert images to a supported form... ⇲

Network issue

Does not work offline

Fix: If you need to use the app offline, consider downloading images to your device while connected to Wi-Fi, then use the app when you have inte... ⇲

Slow issue

Long waiting time even with upgraded plans

Fix: Try to process images during off-peak hours when server load may be lower, which could result in faster processing times. OR Reduce the s... ⇲

Downloads issue

Frequent download errors

Fix: Ensure that you have a stable internet connection when downloading images. If issues persist, try restarting your device and reattempting th... ⇲

UI issue

Bigjpg unresponsive and cannot click

Fix: Force close the app by swiping it away in the app switcher, then reopen it to see if the issue resolves. If it persists, restart your iPhone... ⇲

Account issue

Subscription management issues

Fix: To manage your subscription, go to your iPhone's Settings, tap on your Apple ID at the top, then select 'Subscriptions' to view and manage y... ⇲

Payments issue

High subscription cost compared to competitors

Fix: Evaluate your usage of the app and consider whether the features offered justify the cost. If not, look for alternative apps that provide si... ⇲