fix problems on 1 Hotels [iphone]

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—— Run into issues on 1 Hotels? Get help pending when official support gets back to you!

1 Hotels
Info:
company: SH Group Operations LLC
: https://www.1hotels.com/member/support
: www.shhotelsandresorts.com
Chat with our AI-based 1 Hotels Support
   Hello! How can I assist you?  

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Syncing issue

reservations do not save

Fix: 1. Ensure you are logged in: Make sure you are logged into your account before making a reservation. If you are not logged in, the app may n... ⇲
 
UI issue

1 Hotels is clunky

Fix: 1. Restart the app: Close the app completely by swiping it away in the app switcher, then reopen it. This can help improve performance. OR... ⇲
 
Bugs issue

frequent error messages

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Switch between Wi-Fi and cellular data to see if t... ⇲

save button does not work

Fix: 1. Ensure you are connected to the internet: A weak connection can prevent the save function from working. Switch to a stronger Wi-Fi networ... ⇲

poorly developed

Fix: 1. Provide feedback through the app: Use any feedback options available in the app to report issues or suggest improvements. This can help t... ⇲

useless for reservations

Fix: 1. Try using the website: If the app is not functioning properly for reservations, visit the 1 Hotels website on your mobile browser to make... ⇲
 
Glitches issue

1 Hotels constantly glitches

Fix: 1. Update the app: Go to the App Store, search for 1 Hotels, and check for updates. Updating can fix glitches and improve stability. OR 2... ⇲
 
Login issue

unable to login

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website. Look for a 'Forgot Pas... ⇲
 
Freezing issue

1 Hotels freezes

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the 1 Hotels app off the screen... ⇲
 
Support issue

email support is unresponsive

Fix: 1. Check your spam folder: Sometimes, responses from support can end up in the spam folder. Make sure to check there for any replies. OR... ⇲
 
Customization issue

limited functionality

Fix: 1. Explore all app features: Make sure you are familiar with all the features the app offers. Sometimes, features may be hidden in menus or... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.7%

Neutral
1.5%

~ from our NLP analysis of 801 combined software ratings.

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 Private Data 1 Hotels collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data