fix problems on Goolink [iphone]

—— Run into issues on Goolink? Get help pending when official support gets back to you!

Goolink

Info:

company: Langtao Digital Co., Ltd.

: http://www.vnow.cn

: www.vnow.cn

Chat with our AI-based Goolink Support

🛠️ Common Goolink Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Goolink opens very slowly

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find Goolink in the list and tap on it. If there's an optio... ⇲

Goolink disconnects camera after 10 seconds

Fix: 1. Check your Wi-Fi connection: Ensure that your Wi-Fi signal is strong and stable. Move closer to the router if necessary or reset your rou... ⇲

Network issue

No IPv6 support

Fix: 1. Use IPv4: If your network supports both IPv4 and IPv6, ensure that your router is set to prioritize IPv4. You can usually find this setti... ⇲

Goolink only works on Wi-Fi

Fix: 1. Check cellular data settings: Go to Settings > Cellular and ensure that Goolink is allowed to use cellular data. Toggle it on if it’s off... ⇲

Not working with cellular data

Fix: 1. Enable cellular data for the app: Go to Settings > Cellular and ensure Goolink is toggled on to allow cellular data usage. OR 2. Check... ⇲

Ads issue

Ads play with sound

Fix: 1. Mute your device: You can quickly mute your iPhone by using the physical mute switch on the side of the device. This will silence all sou... ⇲

Ads cannot be bypassed

Fix: 1. Use airplane mode: Before opening the app, turn on airplane mode to prevent ads from loading. However, this may limit functionality, so u... ⇲

Frequent ads during operation

Fix: 1. Use airplane mode: As a temporary solution, turn on airplane mode before using the app to avoid ads, but be aware that this may limit fun... ⇲

Irrelevant ads

Fix: 1. Provide feedback: If the app allows, provide feedback on the ads to help improve relevance. Check if there are settings to customize ad p... ⇲

UI issue

Inability to view more than 4 channels

Fix: 1. Check for app updates: Ensure you have the latest version of Goolink, as updates may increase the number of channels you can view. OR... ⇲

Crashes issue

Goolink crashes after update

Fix: 1. Reinstall the app: Delete Goolink from your iPhone and reinstall it from the App Store. This can resolve issues caused by corrupted files... ⇲

Camera issue

Deletes all cameras

Fix: 1. Backup settings: Before making changes, ensure you have a backup of your camera settings if possible. Check if the app has a backup featu... ⇲

Compatibility issue

Incompatibility with certain NVRs

Fix: 1. Check compatibility list: Refer to the Goolink documentation or website to see if your NVR is listed as compatible. If not, consider usin... ⇲

Goolink fails to log in after update

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website. OR 2. Clear app cac... ⇲

Updates issue

No paid version available

Fix: 1. Explore alternative apps: If ads are a significant issue, consider looking for alternative apps that offer a paid version without ads.... ⇲