fix problems on BYJU’S Learning [iphone]

​

—— Run into issues on BYJU’S Learning ? Get help pending when official support gets back to you!

BYJU’S Learning | Disney
Info:
company: Tangible Play
: http://www.playosmo.com
: www.playosmo.com
Chat with our AI-based BYJU’S Learning Support
   Hello! How can I assist you?  

characters left:
 
Support issue

no customer support available

Fix: 1. Use in-app support: Check if there’s a help or support section within the app itself. Often, apps have FAQs or troubleshooting guides tha... ⇲

automated responses from support

Fix: 1. Use in-app support: If available, try using the in-app support feature to submit a detailed request for assistance, which may lead to a m... ⇲

invalid email addresses for support

Fix: 1. Double-check the email address: Ensure that you are entering the correct email address for support. Look for any typos or errors. 2. Use... ⇲
 
Account issue

inability to create an account

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before attempting to create an account. 2. Verify your infor... ⇲
 
UI issue

missing magic workbooks icon

Fix: 1. Restart the app: Close the app completely and reopen it to see if the icon appears. 2. Check for updates: Go to the App Store and ensure... ⇲

parent dashboard not functioning

Fix: 1. Refresh the app: Close and reopen the app to see if the dashboard loads correctly. 2. Check for updates: Go to the App Store and ensure y... ⇲

frustrating user experience for children

Fix: 1. Explore settings: Check if there are any settings within the app that can be adjusted to make the experience more user-friendly for child... ⇲
 
Crashes issue

BYJU’S Learning crashes after completing tasks

Fix: 1. Update the app: Ensure you have the latest version of BYJU’S installed, as updates often include bug fixes that can resolve crashing issu... ⇲
 
Video issue

blurry videos on iPad

Fix: 1. Check video quality settings: If the app has a settings menu for video quality, ensure it is set to the highest available option. 2. Chec... ⇲
 
Payments issue

high price for limited functionality

Fix: 1. Explore alternative plans: Check if BYJU’S offers different subscription plans that may provide better value for your needs. 2. Look for... ⇲

subscription expiration issues

Fix: 1. Check your subscription status: Go to Settings > [your name] > Subscriptions on your iPhone to see if your BYJU’S subscription is active... ⇲
 
Login issue

error messages during login

Fix: 1. Verify your login credentials: Ensure you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot... ⇲
 
Loading issue

BYJU’S Learning does not load workbooks

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as workbooks may require data to load. 2. Restart the app:... ⇲
 
Compatibility issue

inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Check that the BYJU’S app is updated on all devices to the latest version. 2. Check device compatibility:... ⇲

BYJU’S Learning does not function on newer iPads

Fix: 1. Check for updates: Ensure that both your iPad’s operating system and the BYJU’S app are updated to the latest versions available. 2. Rest... ⇲
 
Audio issue

no sound issues

Fix: 1. Check device volume: Ensure that your device’s volume is turned up and not muted. You can also check the mute switch on the side of your... ⇲
 
Updates issue

difficulties with app updates

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi connection before attempting to update the app. 2. Restart your device: So... ⇲
 
Customization issue

no option to slow down language

Fix: 1. Check app settings: Look for any settings related to playback speed or language options within the app. Some educational apps have featur... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
88.1%

Bad experience
10.3%

Neutral
1.5%

~ from our NLP analysis of 2,199 combined software ratings.

 Switch to these Alternatives:
Osmo Squiggle Magic
Osmo Counting Town
Osmo Shape Builder
Osmo Math Buzz
Osmo Coding Duo
Byju’s Math: Grade 1-8
Hooked on Math
Tacto by PlayShifu
Hooked on Spelling
Plugo by PlayShifu

 Private Data BYJU’S Learning collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info

  Cost of Subscriptions
  1. Monthly Subscription: $9.99 Monthly Subscription
  2. Yearly Subscription: $99.99 Yearly Subscription
  3. Monthly Subscription: $12.99 Monthly Subscription
  4. Half Yearly: $53.99 Half Yearly
  5. Yearly Subscription: $95.90 Yearly Subscription