fix problems on Movistar MX [iphone]

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—— Run into issues on Movistar MX? Get help pending when official support gets back to you!

Movistar MX–Tu línea en la App
Info:
company: Pegaso PCS SA de CV
: http://www.movistar.com.mx/atencion-cliente
: www.movistar.com.mx
Chat with our AI-based Movistar MX Support
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Account issue

Cannot add another line to account

Fix: 1. Ensure that you are logged into the correct account that has the permissions to add another line. 2. Check if there are any restrictions... ⇲

Invoices do not appear

Fix: 1. Check if you have the correct billing cycle selected in the app. 2. Ensure that you are logged into the correct account associated with t... ⇲

No access to active balance and packages

Fix: 1. Ensure that you are logged into the correct account associated with your balance. 2. Refresh the app or log out and back in to see if the... ⇲
 
Login issue

Login issues with incorrect username or password

Fix: 1. Double-check that you are entering the correct username and password. Ensure that Caps Lock is off and that you are using the correct cas... ⇲

User credentials are not saved

Fix: 1. Ensure that you have enabled the option to save credentials in the app settings. 2. Check your device settings to ensure that the app has... ⇲
 
Network issue

Internet connectivity problems

Fix: 1. Check your Wi-Fi or mobile data connection. Ensure you are connected to the internet. 2. Restart your router if you are using Wi-Fi. 3. T... ⇲
 
Payments issue

Payment process frequently fails

Fix: 1. Ensure that your internet connection is stable during the payment process. 2. Try clearing the app's cache or reinstalling the app to eli... ⇲

Inability to recharge balance

Fix: 1. Check your internet connection to ensure it is stable. 2. Verify that you are using the correct payment method and that it has sufficient... ⇲
 
Registration issue

Movistar MX requires frequent re-registration

Fix: 1. Ensure that you are using the latest version of the app. Update it from the App Store if necessary. 2. Check your device settings to ensu... ⇲
 
Updates issue

Movistar MX is often under maintenance

Fix: 1. Check the official Movistar social media pages or website for any announcements regarding maintenance schedules. 2. Try accessing the app... ⇲

Movistar MX does not update correctly

Fix: 1. Ensure that your iPhone has enough storage space for the update. Go to Settings > General > iPhone Storage to check. 2. Try deleting the... ⇲
 
Ads issue

Movistar MX interface is cluttered with ads

Fix: 1. Look for an option in the app settings to disable ads or switch to a premium version if available. 2. Try using the app in a different mo... ⇲
 
Crashes issue

Movistar MX crashes or freezes

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that the app is updated to the latest version from the App Store. OR 3. I... ⇲

Movistar MX has not functioned for months

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Delete the app and reinstall it from the App Store to see if that resolv... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize the app's FAQ or help section for common issues. 2. Check if there are alternative contact methods, such as live chat or social m... ⇲

Long wait times for issue resolution

Fix: 1. Use the app's help section to find solutions to common problems, which may save time. 2. Try reaching out during off-peak hours for poten... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
5.1%

Neutral
3.5%

~ from our NLP analysis of 2,604 combined software ratings.

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FacturaGAS

 Private Data Movistar MX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data