fix problems on Here TV [iphone]

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—— Run into issues on Here TV? Get help pending when official support gets back to you!

Here TV
Info:
company: Here Media
: http://www.here.tv
: www.here.tv
Chat with our AI-based Here TV Support
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Loading issue

Loading and buffering issues

Fix: 1. Ensure you have a stable internet connection. Test your speed and consider switching to a wired connection if possible. 2. Lower the vide... ⇲
 
Network issue

Inability to fetch data

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try again. If the issue persists, restart your iPhone. OR... ⇲
 
Payments issue

Subscription cancellation difficulties

Fix: 1. Go to Settings on your iPhone, tap on your name at the top, then tap on Subscriptions. Find Here TV and select it to manage your subscrip... ⇲
 
Support issue

Poor customer service response

Fix: 1. Check the app for any FAQ or help section that may provide answers to common issues. 2. Use social media platforms to reach out to Here T... ⇲
 
Compatibility issue

Geographic restrictions on content

Fix: 1. Use a VPN service to change your IP address to a location where the content is available. Download a reputable VPN app, connect to a serv... ⇲

Content not available on Apple TV

Fix: 1. Check if the Here TV app is available on Apple TV and ensure it is updated to the latest version. 2. If the content is not available, con... ⇲
 
Registration issue

Account creation issues

Fix: 1. Ensure you have a stable internet connection. 2. Double-check that you are entering all required information correctly, including email f... ⇲

Device registration problems

Fix: 1. Ensure you are logged into the same account on both devices. 2. Check if you have reached the maximum number of devices allowed for regis... ⇲
 
Customization issue

No 10-second fast forward or rewind feature

Fix: 1. Use the standard play/pause button to navigate through the content. 2. Check if there are any updates to the app that may add this featur... ⇲
 
Content issue

Limited current content

Fix: 1. Regularly check the app for new content updates, as they may add new titles periodically. 2. Follow Here TV on social media for announcem... ⇲

Limited gay film selection

Fix: 1. Regularly check the app for updates, as they may add more titles over time. 2. Explore other streaming services that specialize in LGBTQ+... ⇲
 
Messages issue

Streaming limit error messages

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check your account settings to see if you have reached the limit of... ⇲
 
UI issue

Blank tiles in app

Fix: 1. Restart the app by closing it completely and reopening it. 2. Clear the app cache by deleting and reinstalling the app. OR 1. Check fo... ⇲

Lack of intuitive user interface

Fix: 1. Familiarize yourself with the app layout by exploring all menus and options. 2. Look for any tutorials or help sections within the app th... ⇲
 
Syncing issue

Inconsistent playback resume

Fix: 1. Ensure that you are logged into the same account on all devices to maintain playback history. 2. Restart the app to see if it resolves th... ⇲
 
Installation issue

Frequent need to reinstall app

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage to check. 2. Keep your iOS updated to avoid compat... ⇲
 
Login issue

Error messages during sign-in

Fix: 1. Double-check your login credentials for accuracy. 2. Reset your password if you suspect it may be incorrect by using the 'Forgot Password... ⇲
 
Updates issue

Slow addition of new movies

Fix: 1. Keep an eye on the app for new content updates and check for any announcements regarding upcoming releases. 2. Consider subscribing to ne... ⇲
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 what users are saying
Good experience
83.9%

Bad experience
11.3%

Neutral
4.8%

~ from our NLP analysis of 1,191 combined software ratings.

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GagaOOLala: Gay, Les, BL Films

 Private Data Here TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Monthly SuperSubscriber: $7.99 For $7.99 per month (w/monthly auto-renewal) receive instant access to all Here TV programs, the best in LGBTQ award-winning movies, series, and documentaries.
  2. Monthly SuperSubscriber: $7.99 Get access for a month
  3. Annual SuperSubscriber: $67.99 30% discount! For $67.99 per year (w/annual auto-renewal) receive instant access to all Here TV programs, the best in LGBTQ award-winning movies, series, and documentaries.