fix problems on Remote [iphone]

​

—— Run into issues on Remote ? Get help pending when official support gets back to you!

Remote for Firestick & Fire TV
Info:
company: KRAFTWERK 9 LTD
: https://kraftwerk9.com/support
: kraftwerk9.com
Chat with our AI-based Remote Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Requires subscription for basic features

Fix: Explore the app's settings to see if there are any free features available that can be utilized without a subscription. OR Consider using... ⇲

Restoring purchases does not work

Fix: Go to the app settings and look for a 'Restore Purchases' option. Ensure you are logged into the same Apple ID used for the original purchas... ⇲

Subscription cancellation is difficult

Fix: Go to your iPhone's Settings, tap on your Apple ID at the top, select 'Subscriptions', and find the app to manage your subscription settings... ⇲

Inability to control volume without payment

Fix: Check if your Firestick remote or the original remote can control the volume directly, as some features may be limited in the app. OR Con... ⇲

Remote fails to recognize one-time purchase

Fix: Ensure you are logged into the same Apple ID that made the purchase. Log out and log back in if necessary. OR Clear the app's cache by go... ⇲
 
Audio issue

No voice commands available

Fix: Check if your Firestick supports voice commands through the app. If not, consider using the original remote or a compatible Alexa device for... ⇲
 
Ads issue

Excessive ads interrupt usage

Fix: Check if there is an option within the app to purchase an ad-free version or subscription that removes ads. OR Consider using the app dur... ⇲
 
Compatibility issue

Setup requires original remote

Fix: If you have lost the original remote, consider purchasing a replacement remote or using the Fire TV app on another device to set up your Fir... ⇲
 
Network issue

Connectivity issues require multiple restarts

Fix: Ensure your Wi-Fi router is functioning properly. Restart the router and check for any firmware updates that may improve connectivity. OR... ⇲
 
Freezing issue

Remote freezes when connecting

Fix: Force close the app on your iPhone by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. OR... ⇲
 
UI issue

Outdated on-screen instructions

Fix: Look for a help or support section within the app that may provide updated instructions or FAQs. OR Search online for user guides or vide... ⇲
 
Bugs issue

Remote does not function as intended

Fix: Uninstall the app and reinstall it from the App Store to reset any corrupted files that may be causing issues. OR Check for any known iss... ⇲

Remote is a waste of time and money

Fix: Evaluate your usage of the app and consider if there are alternative apps that better meet your needs without the issues you've encountered.... ⇲
 
Slow issue

Lag time when using the app

Fix: Close any other apps running in the background on your iPhone to free up resources and improve performance. OR Ensure your iPhone has eno... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.3%

Bad experience
9.3%

Neutral
3.4%

~ from our NLP analysis of 40,776 combined software ratings.

 Switch to these Alternatives:
Fire Remote for TV
Remote for fire tv stick
Remote for Fire devices
Fire Stick Remote · Fire TV
Amazon Fire TV
Toshy : remote for smart tv
Fire Remote: TV Stick Remote
Universal Remote | Smart TV
Universal remote for Roku tv
Remote for FireStick and TV

 Private Data Remote collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Premium Remote: $2.99 Touchpad, Keyboard, Ad-Free.
  2. Liftime Premium Remote: $9.99 Touchpad, Keyboard, Ad-Free.
  3. Monthly Premium Remote: $6.99 Touchpad, Keyboard, Ad-Free.
  4. Premium Remote: $19.99 Touchpad, Keyboard, Ad-Free.