fix problems on J.O.E. [iphone]

—— Run into issues on J.O.E.? Get help pending when official support gets back to you!

J.O.E.®

Info:

company: JURA Elektroapparate AG

: http://www.jura.com/joe

: www.jura.com

Chat with our AI-based J.O.E. Support

🛠️ Common J.O.E. Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Connectivity issues

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network. Go to Settings > Wi-Fi and check your connection. If necessary, reconnect... ⇲

J.O.E. frequently drops connection

Fix: 1. Close the app completely by swiping it away in the app switcher. Reopen the app and try reconnecting. 2. Move closer to your Wi-Fi route... ⇲

Network issue

Cannot turn on machine via app

Fix: 1. Ensure that your J.O.E.® machine is plugged in and powered on. 2. Check if the app has the necessary permissions to control the machine.... ⇲

J.O.E. fails to maintain connection state

Fix: 1. Ensure that your iPhone's Bluetooth and Wi-Fi are turned on and functioning properly. 2. Move closer to the machine to ensure a strong c... ⇲

Crashes issue

J.O.E. crashes on launch

Fix: 1. Update the app to the latest version available in the App Store. Go to the App Store, tap on your profile icon, and scroll to see if an u... ⇲

Updates issue

J.O.E. fails to connect after updates

Fix: 1. After an update, restart your iPhone to refresh the system and clear any temporary glitches. 2. Reopen the app and attempt to reconnect... ⇲

J.O.E. updates cause functionality loss

Fix: 1. After an update, check the app's settings to ensure all features are still enabled. Sometimes updates reset preferences. 2. If functiona... ⇲

Customization issue

Limited customization options for drinks

Fix: 1. Explore all sections of the app to ensure you are not missing any customization features. Look for settings or preferences related to dri... ⇲

Support issue

No support for US address entry

Fix: 1. Check if the app has a specific format for entering addresses. Try entering your address in different formats (e.g., using abbreviations... ⇲

Settings issue

Inability to run cleaning programs through app

Fix: 1. Check the app's settings to see if there is a specific section for maintenance or cleaning programs. 2. If the option is not available,... ⇲

J.O.E. fails to execute custom settings

Fix: 1. Double-check that all custom settings are saved correctly in the app. Sometimes, settings may not save if the app is closed too quickly.... ⇲

UI issue

J.O.E. not intuitive

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. Take notes on where specific functions are located. 2. Loo... ⇲

J.O.E. has poor user interface

Fix: 1. Familiarize yourself with the layout and features of the app. Sometimes, spending time exploring can help improve usability. 2. Look for... ⇲

Manual issue

Requires manual intervention to start brewing

Fix: 1. Ensure that the app is properly connected to the machine and that all settings are configured correctly. 2. Check if there are any setti... ⇲

Performance issue

Inconsistent app performance

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. This will free up s... ⇲

Syncing issue