fix problems on Raiz [iphone]

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—— Run into issues on Raiz? Get help pending when official support gets back to you!

Raiz - Mobile Banking
Info:
company: Raiz Federal Credit Union
: https://www.raiz.us/about-raiz/contact/
: www.raiz.us
Chat with our AI-based Raiz Support
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Payments issue

Card gets declined for unclear reasons

Fix: 1. Check your account balance to ensure you have sufficient funds. 2. Verify that your card is not expired. Go to your account settings in... ⇲
 
Account issue

Inability to view transaction history

Fix: 1. Ensure that you are logged into the correct account. Log out and log back in to refresh your session. 2. Check for any app updates in th... ⇲

No transaction numbers available

Fix: 1. Check if the app is updated to the latest version. Go to the App Store and install any updates. 2. Log out of your account and log back... ⇲

Limitations on viewing past transactions

Fix: 1. Check if there are any filters applied in the transaction history section that may limit the view. Clear any filters to see all transacti... ⇲

Accounts not labeled

Fix: 1. Go to the account settings in the app and look for an option to label or rename your accounts. 2. If this feature is not available, cons... ⇲
 
Support issue

Customer service response is frustrating

Fix: 1. Use the in-app chat feature or support section to submit your query, as this may provide a quicker response. 2. Document your issue clea... ⇲
 
Security issue

Cannot mark transactions as fraud

Fix: 1. Check if there is an option in the app to report a transaction. This may be located in the transaction details. 2. If the app does not s... ⇲
 
Updates issue

Transfer information erased after update

Fix: 1. Check if the app has a backup feature that may allow you to restore previous transfer information. 2. If the information is lost, try to... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.8%

Bad experience
1.2%

~ from our NLP analysis of 5,789 combined software ratings.

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 Private Data Raiz collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics