fix problems on My Thirty-One [iphone]

—— Run into issues on My Thirty-One? Get help pending when official support gets back to you!

My Thirty-One

Info:

company: Thirty-One

: http://www.thirtyonegifts.com/Contact-Us

: www.thirtyonegifts.com

Chat with our AI-based My Thirty-One Support

🛠️ Common My Thirty-One Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My Thirty-One is super slow

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find the My Thirty-One app and tap on it. If there's an opt... ⇲

Frequent freezing

Fix: 1. Force close the app: Double-tap the Home button (or swipe up from the bottom of the screen on newer models) to see all open apps. Swipe u... ⇲

Requires multiple logins

Fix: 1. Check for app updates: Open the App Store, tap on your profile icon, and scroll to see if My Thirty-One has an update available. Updating... ⇲

No fingerprint or face recognition login

Fix: 1. Enable Face ID/Touch ID: Go to Settings > My Thirty-One and check if there’s an option to enable Face ID or Touch ID for easier login.... ⇲

My Thirty-One does not save login information

Fix: 1. Enable 'Remember Me' option: When logging in, ensure you select the 'Remember Me' option if available. OR 2. Use a password manager: C... ⇲

Updates issue

Mandatory updates not available

Fix: 1. Check App Store for updates: Open the App Store, tap on your profile icon, and scroll down to see if My Thirty-One is listed under availa... ⇲

Notifications issue

Notifications not functioning properly

Fix: 1. Check notification settings: Go to Settings > Notifications > My Thirty-One. Ensure that 'Allow Notifications' is turned on and that the... ⇲

Lack of inventory alerts

Fix: 1. Check app settings: Look for any settings related to notifications or alerts within the app and ensure they are enabled. OR 2. Regular... ⇲

Limited push notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > My Thirty-One and ensure all notification types are enabled. OR 2. Chec... ⇲

Bugs issue

Inconsistent order tracking

Fix: 1. Refresh the app: Close and reopen the app to see if the order tracking updates correctly after a refresh. OR 2. Check your internet co... ⇲

Inability to edit orders

Fix: 1. Check for editing options: Ensure you are looking in the correct section of the app for order editing options, as they may be located in... ⇲

Inability to place certain orders

Fix: 1. Check product availability: Ensure the items you are trying to order are in stock and available for purchase. OR 2. Restart the app: C... ⇲

Glitches issue

Glitches when creating parties

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist when creating parties. OR 2. Clear app cache: G... ⇲

UI issue

Difficult navigation

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and features. This can help improve navigation ov... ⇲