fix problems on Select Health [iphone]

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—— Run into issues on Select Health? Get help pending when official support gets back to you!

Select Health
Info:
company: SelectHealth Inc
: https://selecthealth.org/about-us/contact-us
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UI issue

Choppy transitions between tabs

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on apps... ⇲

Difficult navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. 2. Use the search func... ⇲

Outdated design

Fix: 1. Provide feedback: Use any feedback option in the app to express your thoughts on the design and suggest improvements. 2. Stay updated: Re... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Use the website: If the app lacks certain features, consider using the Select Health website on your mobile browser for a more comprehens... ⇲

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure that the app and the operating system on all devices are updated to the latest versions. 2. Cle... ⇲

Select Health not optimized for iPad

Fix: 1. Use the iPhone version: If the app is not optimized for iPad, you can still download the iPhone version on your iPad and use it in compat... ⇲
 
Payments issue

Inability to pay premiums through app

Fix: 1. Use the website: Until this feature is added to the app, use the Select Health website to make premium payments. 2. Check for updates: En... ⇲

Third-party payment delays

Fix: 1. Use the website: If you experience delays with third-party payments, consider using the Select Health website for payments instead. 2. Ch... ⇲
 
Login issue

Requires multiple logins

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, make sure to enable it to avoid repeated logins. 2. Use... ⇲

Error codes during login

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgo... ⇲

No Face/Touch ID support

Fix: 1. Use a strong password: Until Face/Touch ID is supported, ensure you have a strong password for security. 2. Check for updates: Regularly... ⇲
 
Bugs issue

Inaccurate provider availability

Fix: 1. Verify with the provider: If you notice discrepancies, contact the provider directly to confirm their availability. 2. Use the website: C... ⇲
 
Loading issue

Blank loading screens for ID cards

Fix: 1. Restart the app: Close the app completely and reopen it to see if the ID card loads correctly. 2. Clear app cache: Go to Settings > Gener... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Use alternative contact methods: If the app has a support email or chat feature, try using those instead of the app's built-in support. 2... ⇲
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 what users are saying
Bad experience
91.0%

Good experience
6.9%

Neutral
2.1%

~ from our NLP analysis of 144 combined software ratings.

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 Private Data Select Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data