fix problems on 天猫精灵 [iphone]

—— Run into issues on 天猫精灵? Get help pending when official support gets back to you!

天猫精灵

Info:

company: 浙江猫精人工智能科技有限公司

: https://tmallgenie.com/

Chat with our AI-based 天猫精灵 Support

🛠️ Common 天猫精灵 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

frequent disconnections

Fix: 1. Check your Wi-Fi connection: Ensure that your internet connection is stable. You can do this by testing other devices on the same network... ⇲

no password retrieval option

Fix: 1. Use the 'Forgot Password' feature: If available, look for a 'Forgot Password' link on the login screen. This may allow you to reset your... ⇲

Compatibility issue

no English language support

Fix: 1. Change device language: Go to Settings > General > Language & Region and set your iPhone language to English. This may help if the app ha... ⇲

limited device binding

Fix: 1. Check device compatibility: Ensure that the devices you are trying to bind are compatible with the app. Refer to the app's documentation... ⇲

requires Taobao account login

Fix: 1. Create a Taobao account: If you don’t have one, download the Taobao app and create an account. This is necessary to use the 天猫精灵 app.... ⇲

requires phone number input for login

Fix: 1. Use an alternative login method: If available, check if you can log in using an email address or social media account instead of a phone... ⇲

Permissions issue

cannot connect to Wi-Fi without location permission

Fix: 1. Grant location permission: Go to Settings > Privacy > Location Services, find 天猫精灵, and set it to 'While Using the App' or 'Always'.... ⇲

mandatory location permission

Fix: 1. Grant location permission temporarily: If you need to use the app, grant location permission temporarily and then adjust it later if priv... ⇲

UI issue

poor app design

Fix: 1. Provide feedback: While you cannot contact developers, you can leave feedback in the app store to express your concerns about the design.... ⇲

poor user experience

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. 2. Look for tutorials... ⇲

confusing interface

Fix: 1. Take notes: As you navigate the app, take notes on where features are located to help you remember them for future use. 2. Seek online r... ⇲

hidden important features

Fix: 1. Explore all menus: Take time to explore all menus and settings within the app to uncover hidden features. 2. Look for user guides: Searc... ⇲

cluttered interface

Fix: 1. Customize your view: If the app allows, customize the interface to hide or remove unnecessary elements. 2. Provide feedback: Leave feedb... ⇲

Loading issue

stuck on introduction page

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) to view open apps, then swipe up on 天猫精... ⇲

Features issue

lack of functionality

Fix: 1. Explore all features: Sometimes, features may be hidden in menus. Take time to explore the app thoroughly to find all available functiona... ⇲

Search issue

difficult to find music

Fix: 1. Use search function: Utilize the search bar within the app to find specific songs or artists. 2. Create playlists: If you find music, co... ⇲

Account issue

only one Taobao account binding

Fix: 1. Use a different device: If you need to use another Taobao account, consider using a different device to log in to the app with that accou... ⇲

Updates issue

removed features after update

Fix: 1. Check update notes: Review the update notes in the App Store to see if the features were officially removed or if they have been relocate... ⇲

Ads issue

excessive advertisements

Fix: 1. Use ad-blocking features: If the app has settings to limit ads, enable those features. 2. Consider premium options: If available, consid... ⇲

invasive advertising

Fix: 1. Adjust ad settings: If the app has settings to limit the type or frequency of ads, adjust those settings. 2. Provide feedback: Leave a r... ⇲

redirects to ads

Fix: 1. Use ad-blocking features: If the app has any built-in ad-blocking features, enable them. 2. Avoid clicking on ads: Be cautious when navi... ⇲

excessive ad time during usage

Fix: 1. Upgrade to premium: If the app offers a premium version, consider upgrading to reduce or eliminate ad time. 2. Use the app during off-pe... ⇲

Payments issue

requires multiple memberships for music

Fix: 1. Research membership options: Look into the different membership tiers available and choose one that best fits your needs. 2. Use free tr... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

55.6%

Bad experience

41.7%

Neutral

2.8%

~ from our NLP analysis of 144 combined software ratings.

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Private Data 天猫精灵 collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Contacts
- Search History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics