fix problems on MyHSCU [iphone]

—— Run into issues on MyHSCU? Get help pending when official support gets back to you!

MyHSCU

Info:

company: Heritage South Credit Union

: https://www.myhscu.com/

: www.myhscu.com

Chat with our AI-based MyHSCU Support

🛠️ Common MyHSCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyHSCU crashes when starting a conversation

Fix: 1. Restart the app: Close the MyHSCU app completely by swiping it away from the app switcher. Then, reopen the app and try starting a conver... ⇲

fails to deposit checks despite proper endorsement

Fix: 1. Ensure proper endorsement: Make sure you are endorsing the check correctly. This usually means signing the back of the check and writing... ⇲

Account issue

old account information still displayed

Fix: 1. Log out and log back in: Sometimes, simply logging out of your account and logging back in can refresh the data displayed in the app. 2.... ⇲

unable to delete old cards

Fix: 1. Check app settings: Go to the MyHSCU app settings and look for a section related to payment methods or cards. There should be an option t... ⇲

Support issue

no after-hours support

Fix: 1. Use in-app resources: Check if the app has a FAQ or help section that can provide answers to common issues. 2. Utilize online resources:... ⇲

Compatibility issue

requires newer phone for updates

Fix: 1. Check compatibility: Verify the minimum iOS version required for the latest MyHSCU updates. If your phone is not compatible, consider upg... ⇲

slow login process

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the login speed... ⇲

Slow issue

takes too long to display account balances

Fix: 1. Check internet connection: Ensure you have a strong and stable internet connection. A weak connection can delay loading times. 2. Clear... ⇲

Loading issue

MyHSCU does not load after update

Fix: 1. Restart your iPhone: A simple restart can often resolve issues with apps not loading after an update. 2. Clear app cache: Go to iPhone S... ⇲

Crashes issue

MyHSCU crashes when opening messages

Fix: 1. Restart the app: Close the MyHSCU app completely and reopen it to see if the issue persists. 2. Clear app cache: Go to iPhone Settings >... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.6%

Bad experience

1.9%

Neutral

1.5%

~ from our NLP analysis of 1,249 combined software ratings.

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Private Data MyHSCU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location