fix problems on DonorDrive Charity Fundraising [iphone]

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—— Run into issues on DonorDrive Charity Fundraising? Get help pending when official support gets back to you!

DonorDrive Charity Fundraising
Info:
company: DonorDrive
: https://www.donordrive.com/community/fundraising-app-support/
: www.donordrive.com
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Search issue

Cannot find old list of donors and team members

Fix: To locate your old list of donors and team members, go to the 'Reports' or 'Donor Management' section of the app. Look for options like 'Pas... ⇲

Difficult to find needed information

Fix: To find needed information more easily, use the search function within the app if available. This can help you locate specific data quickly... ⇲
 
Messages issue

Unable to send thank you to donors

Fix: To send thank you messages, navigate to the 'Donors' section and select the donor you wish to thank. Look for an option to 'Send Message' or... ⇲

Email functionality not working

Fix: If the email functionality is not working, first check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular... ⇲

Cannot easily delete names from email

Fix: To delete names from an email list, tap on the list and look for an 'Edit' option. This should allow you to select and remove names from the... ⇲
 
Customization issue

No option to edit event after submission

Fix: If you need to make changes to an event after submission, check if there is an 'Event Management' section in the app. Some apps allow you to... ⇲
 
UI issue

Difficulty switching between events

Fix: To switch between events, look for a 'My Events' or 'Dashboard' section in the app. This should list all your events. Tap on the event you w... ⇲

Difficult to navigate app

Fix: To improve navigation, take some time to explore the app's layout. Familiarize yourself with the main sections and features. You can also ch... ⇲

Inconsistent picture display

Fix: If pictures are displaying inconsistently, check your internet connection as slow speeds can affect image loading. Ensure you have a stable... ⇲

Not user friendly

Fix: To improve your experience, take some time to explore the app's features and layout. Familiarizing yourself with the app can help you naviga... ⇲
 
Payments issue

Venmo not available this year

Fix: If Venmo is not available, consider using alternative payment methods that are supported by DonorDrive. Check the app's payment options in t... ⇲
 
Bugs issue

Errors made easily with no fix

Fix: To minimize errors, double-check your entries before submitting any forms. If you do make an error, look for an 'Edit' option immediately af... ⇲

Many features not functional

Fix: If many features are not working, ensure that your app is updated to the latest version. Go to the App Store, search for DonorDrive, and che... ⇲
 
Syncing issue

Did not sync or track properly

Fix: If the app is not syncing or tracking properly, check your internet connection and ensure that the app has permission to access your data. G... ⇲
 
Updates issue

Not updating raised amount

Fix: If the raised amount is not updating, check your internet connection to ensure data is being sent to the server. If you are connected, try r... ⇲
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 what users are saying
Good experience
96.5%

Neutral
2.0%

Bad experience
1.5%

~ from our NLP analysis of 4,905 combined software ratings.

 Private Data DonorDrive Charity Fundraising collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics