fix problems on Genetic Matrix [iphone]

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—— Run into issues on Genetic Matrix? Get help pending when official support gets back to you!

Genetic Matrix
Info:
company: GENETIC MATRIX L.L.C-FZ
: https://www.geneticmatrix.com/contact/
: www.geneticmatrix.com
Chat with our AI-based Genetic Matrix Support
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Crashes issue

crashes frequently

Fix: 1. Update the app: Open the App Store, tap on your profile icon, and check for updates for Genetic Matrix. Keeping the app updated can fix b... ⇲
 
UI issue

buttons are unclickable

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary interface issues. 2. Check for screen obstr... ⇲

scrolling around charts is difficult

Fix: 1. Use two fingers to scroll: If the charts are zoomed in, try using two fingers to scroll and zoom out for better navigation. 2. Adjust app... ⇲

cannot view sidereal charts

Fix: 1. Check app settings: Look for any settings related to chart types within the app. Ensure that sidereal charts are enabled. 2. Update the a... ⇲

no user profile section in app

Fix: 1. Check app updates: Ensure you have the latest version of Genetic Matrix, as the user profile feature may have been added in a recent upda... ⇲
 
Ads issue

random pop-ups prevent access

Fix: 1. Check app permissions: Go to Settings > Privacy and ensure that Genetic Matrix has the necessary permissions enabled (like notifications)... ⇲
 
Updates issue

lost saved charts after update

Fix: 1. Check for backups: If you have iCloud or another backup service, check if your charts were saved there. Restore from a backup if possible... ⇲
 
Slow issue

slow performance

Fix: 1. Close background apps: Double-click the Home button (or swipe up) and close any unnecessary apps running in the background to free up res... ⇲
 
Payments issue

cannot purchase subscription in app

Fix: 1. Check payment method: Go to Settings > [your name] > Payment & Shipping and ensure your payment method is valid and up to date. 2. Restar... ⇲
 
Account issue

Genetic Matrix does not save username

Fix: 1. Check app settings: Look for an option to save login credentials within the app settings. Ensure that this feature is enabled. 2. Update... ⇲
 
Glitches issue

glitches with language display

Fix: 1. Change language settings: Go to Settings > General > Language & Region and ensure your preferred language is set correctly. 2. Restart th... ⇲
 
Loading issue

Genetic Matrix does not open past first screen

Fix: 1. Force close the app: Close Genetic Matrix completely and reopen it. This can resolve temporary loading issues. 2. Restart your iPhone: Th... ⇲
 
Registration issue

sign up process fails

Fix: 1. Check internet connection: Ensure you have a stable internet connection while signing up. Switch between Wi-Fi and cellular data if neces... ⇲
 
Compatibility issue

inconsistent functionality across devices

Fix: 1. Ensure all devices are updated: Make sure that Genetic Matrix is updated to the latest version on all devices. 2. Check for compatibility... ⇲
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 what users are saying
Bad experience
57.9%

Good experience
33.3%

Neutral
8.8%

~ from our NLP analysis of 57 combined software ratings.

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 Private Data Genetic Matrix collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content