fix problems on Дзен [iphone]

—— Run into issues on Дзен ? Get help pending when official support gets back to you!

Дзен — видео, ролики, статьи

Info:

company: Dzen.Platforma

: https://dzen.ru/help/troubleshooting/feedback?utm_source=feedback_appstore

: dzen.ru

Chat with our AI-based Дзен Support

🛠️ Common Дзен Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Application is broken

Fix: Try uninstalling and reinstalling the app. This can often resolve issues caused by corrupted files or incomplete updates. To do this, press... ⇲

No option for adding favorite RSS feeds

Fix: Check if the app has a built-in feature for adding RSS feeds. Look for a '+' icon or an 'Add Feed' option in the settings or main menu. If n... ⇲

UI issue

Uncomfortable to read at night

Fix: Enable Night Shift on your iPhone. Go to Settings > Display & Brightness > Night Shift, and schedule it to reduce blue light during the even... ⇲

Settings issue

Adding channels later is impossible

Fix: Check if there is an option in the app settings to manage channels. Look for a 'Manage Channels' or 'Edit Channels' option that may allow yo... ⇲

Freezing issue

Дзен freezes when switching to other apps

Fix: Close other background apps to free up memory. Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) and... ⇲

Loading issue

Slow video loading

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can test your conne... ⇲

Main screen does not load news

Fix: Refresh the app by pulling down on the main screen. This can help reload the content and fix loading issues. OR Check for any updates to... ⇲

Updates issue

Дзен does not work properly after update

Fix: Try restarting the app. Close it completely and reopen it to see if the issue persists. Sometimes, updates require a fresh start to function... ⇲

Redirects to Yandex map when trying to log in

Fix: Check your app settings for any incorrect login credentials or linked accounts. Ensure that your login information is correct and that you a... ⇲

Slow issue

Дзен lags when switching tabs

Fix: Close other apps running in the background to free up system resources. This can help improve the performance of the app when switching tabs... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.4%

Bad experience

5.8%

Neutral

2.7%

~ from our NLP analysis of 291 combined software ratings.

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Большое ТВ: Русские фильмы HD

Private Data Дзен collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
- Other Data