—— Run into issues on Kevo? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage > Kevo. Tap on 'Offload App' to clear the cache without losi... ⇲
Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Hold the power button and slide to power off, then turn it back... ⇲
Fix: 1. Check Bluetooth connection: Ensure Bluetooth is enabled on your iPhone and that the Kevo lock is within range. Go to Settings > Bluetooth... ⇲
Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for the Kevo app. This allows t... ⇲
Fix: 1. Adjust notification settings: Go to Settings > Notifications > Kevo and customize the notification settings to reduce the frequency or ty... ⇲
Fix: 1. Adjust email settings: Check the app settings for any options related to email notifications and adjust them accordingly. OR 2. Use a... ⇲
Fix: 1. Check app settings: Look for any settings in the app that allow you to view access logs or history without notifications. OR 2. Use a... ⇲
Fix: 1. Use a Bluetooth extender: Consider purchasing a Bluetooth extender to improve connectivity range if Wi-Fi is not available. OR 2. Chec... ⇲
Fix: 1. Ensure proximity: Make sure your phone is within a reasonable distance from the lock to maintain a stable Bluetooth connection. OR 2.... ⇲
Fix: 1. Re-invite guests: If guests are having issues, try deleting their access and re-inviting them through the app to refresh their permission... ⇲
Fix: 1. Check for interference: Ensure there are no other Bluetooth devices nearby that may be causing interference with the lock's operation.... ⇲
Fix: 1. Ensure Bluetooth is enabled: Make sure Bluetooth is turned on and that your phone is within range of the lock. OR 2. Reset the lock: I... ⇲
Fix: 1. Use your iPhone: As a workaround, use your iPhone to control the lock until Apple Watch support is added in future updates. OR 2. Expl... ⇲
Fix: 1. Check compatibility: Before upgrading your phone, check the Kevo website for compatibility with new models to avoid issues. OR 2. Use... ⇲
Fix: 1. Replace batteries: Check the battery level in the app and replace them with high-quality batteries if they are low. OR 2. Optimize usa... ⇲
Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and can receive SMS messages. OR 2. Disable an... ⇲
Fix: 1. Follow the setup guide: Refer to the official Kevo setup guide or video tutorials for step-by-step instructions to simplify the process.... ⇲
Fix: 1. Clear app cache: After an update, clear the app cache by offloading the app as mentioned earlier to resolve any lingering issues. OR 2... ⇲
Fix: 1. Manually send eKeys: As a workaround, manually send eKeys to guests through the app instead of using the request feature. OR 2. Check... ⇲
Fix: 1. Explore alternative products: Research other smart locks that may offer better long-term support and features for a similar price. OR... ⇲