—— Run into issues on BOB PLAYER? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different Wi-Fi network or using mobile... ⇲
Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping Bob... ⇲
Fix: Ensure that you are using the correct spelling and format for your search terms. Try searching for a different title to see if the issue per... ⇲
Fix: Use specific keywords related to the content you are looking for. If the app has categories, browse through them to find the content instead... ⇲
Fix: Try logging out of your account and then logging back in. This can refresh your session and may resolve the issue with the series section.... ⇲
Fix: Check your device's volume settings to ensure that the sound is not muted or set too low. Also, check if the app has its own volume control... ⇲
Fix: Double-check the pricing details on the app and compare them with the App Store. If there is a discrepancy, take a screenshot of both and ke... ⇲
Fix: Ensure that your payment was processed successfully by checking your bank statement or payment method. If the payment went through, try logg... ⇲
Fix: Check the App Store for any updates to the app. If there are none, consider looking for alternative apps that provide similar services and a... ⇲
Fix: Document your issues clearly and keep a record of any communication attempts. This can help you track your inquiries and follow up if necess... ⇲
Fix: Try adjusting your streaming quality settings within the app. Lowering the quality may improve performance if your internet connection is un... ⇲